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System Operations Engineer

Remote from Spain·Full-time·Added 2 days ago

Dentsu

38 open roles

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Overview

Job details

  • Full-time hours

    Per the ad.

  • Fully remote

    Per the ad.

Requirements

  • Have the right to work in Spain

    Dentsu doesn't mention sponsorship in the ad.

  • Work in English

    English is required, per the ad.

  • Have 2+ years of experience

    Junior-level role.

Pay & benefits

What you'll get

  • Permanent contract.
  • Flexible Schedule. We make it easy. Balance your professional and personal life.
  • Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
  • Home Office.
  • Flexible retribution (public transport ticket, Ticket restaurant,...).
  • Health insurance.
  • OMEGA in action. Our commitment to a better society is not just an intention.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data - all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people - guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

Requirements

What we're looking for

  • Must be customer oriented
  • Must be well organized and methodical
  • Must have excellent communication skills both written & verbal
  • Must be able to work successfully on a team
  • Must have Excellent English speaking, reading & writing skills
  • Must be able to present information effectively
  • Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc.
  • A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification
  • Working knowledge of:
  • Pipeline development on AWS stack (Glue, Pyspark, lambda, s3, SNS, Step functions, Airflow)
  • Data transformation and modelling using Snowflake and dbt
  • Good to have knowledge of data integration tools (Snaplogic)
  • Python and SQL (advanced)
  • Infrastructure as Code (AWS CDK / CloudFormation) - pipelines and transformations are deployed as reusable blueprints across environments
  • CI/CD (Jenkins, AWS CodePipeline, AWS CodeBuild)

Nice to have

  • Other languages such as German, Japanese, Mandarin, Spanish a plus
  • Experience working in a regulated environment is a plus
  • Experience working in a multicultural diverse environment

The role

Omega CRM Consulting is looking for a System Operations Specialist that would like to collaborate with one of the top global pharmaceutical companies.

The Systems Operations Specialist will be responsible for the Operational Excellence of a group of systems/applications, performing the standard operational tasks to keep the system compliant with ISI standards.

What you'll do

Tasks include, but are not limited to:

  • Compliance documentation
  • Coordinating and scheduling backup/recovery & Performing Disaster Recovery testing
  • Service Level Agreement monitoring
  • Access & identity monitoring
  • Coordinating (but not performing) server and database patches
  • Incident troubleshooting
  • Small enhancements/configuration changes to software
  • Coordinating software management
  • Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)
  • Collecting & Processing Demands from Business Users
  • Performing Incident & Problem Management
  • Performing Change Management
  • Working with IT Infrastructure to remediate, replace, migrate or decommission legacy systems or infrastructure items
  • Decommissioning (Retiring) systems
  • Coordinating System Archiving
  • Coordinating the onboarding of systems from functional areas to the EOC
  • Overseeing Knowledge transfer, Shadowing, Reverse Shadowing during the transition of systems from the functional areas to the EOC
  • Communicating system transition results back to the EOC reporting team

How you'll work

Remote - Spain

Full time

Permanent

Experience

  • 2+ years working as System Lead or Similar
  • Good Understanding of assigned application and system lead support service tasks
  • Understanding and experience working with Hardware, software, networking and databases
  • Proven work experience in an IT technical support or similar role

About Dentsu

Dentsu is a global advertising and marketing services company, founded in Tokyo in 1901, with a presence in over 145 countries and regions. It operates through a network of agencies including Dentsu Creative, Carat, iProspect, dentsu X, and Merkle, delivering integrated services across Media, CXM (Customer Experience Management), and Creative, with a focus on end-to-end experience transformation and business transformation for major brands.

Industry
Advertising and Marketing Services
Founded
1901
Employees
50,000–100,000
Headquarters
Tokyo, Japan
In Spain
Madrid, Barcelona
Website
dentsu.com

Good to know if you are moving

  • Dentsu has a dedicated Spain office, with roles in media, creative, and technology, offering opportunities for international professionals.
  • The company operates in over 145 countries, providing a global network that may facilitate cross-border career mobility.
  • Dentsu's Spain operations are part of a large global organization, with a strong focus on digital transformation and data-driven marketing.
  • The company's careers page lists roles in Spain such as Salesforce Consultant, Data Engineer, and Frontend Developer, indicating a need for tech and data skills.
  • Dentsu emphasizes innovation and sustainability, which may appeal to professionals seeking a purpose-driven employer.

In their own words

About the company & team

Omega

All open roles at Dentsu

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