Incident manager

We are looking to hire an Incident and Problem Manager to serve a major client in the banking sector. 

This is a stable position. The working modality is 100% remote. 

-Responsible for the governance and execution of incident and problem management processes.
-Lead incident debriefs within the agreed SLAs, working with functional teams to ensure the problem owner is understood.
-Ensure representation in service review meetings regarding all incidents, including ensuring that post-incident reports are completed and accurate. ensuring that post-incident reports are completed and accurate.
-Responsible for the governance and execution of the Problem Management process. Lead review calls when necessary and provide periodic updates.
-Responsible for reviewing post-incident reports throughout the problem management lifecycle.
-Ensure that the RCA (Root Cause Analysis) has been fully completed and that actions have been taken to ensure the same problem does not recur.
-Supervise and improve the governance and execution of the ITIL incident and problem process across the sector.
-Contribute to service reviews, including the following: or Understanding incident and problem KPIs, identifying trends and improvement opportunities.
-Provide problem management reviews, specifically against P1 / P2 MIM problems initiated across the sector.
-Supervise and ensure that IT control compliance requirements are met and that risks in the incident and problem processes (ITIL) are remediated.
of incident and problem processes (ITIL).
-Compliance with SLAs and OLAs dictated by the various standards, processes, and policies.
-Strong communication skills in both Spanish and English.