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Service and Incident Management Technician.

On-site in Camas·Full-time·Added yesterday (last checked 27 Oct)

Agency

IMAN Temporing

1349 open roles

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Our summary

Hours: Rotating shifts
Work mode: On-site, Camas
Contract: Permanent, full-time hours

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Skills

Excel

This job advert was originally written in Spanish.

Requirements

What we're looking for

Computer skills at a user level in a Windows 10 environment.
Proficiency in the Office suite, especially Outlook, Word, and Excel.
Good telephone communication and written expression skills.
Ability for organization, planning, and management of several tasks simultaneously.
Customer orientation, initiative, and the ability to resolve incidents proactively.
A dynamic, resourceful person with the ability to adapt to change.
Availability to work the established shifts.

Pay & benefits

What you'll get

Contract: initial 1-month contract, with the possibility of extension up to 3 months and subsequent direct incorporation into the company with an indefinite contract if adaptation to the position is positive.
Schedule: Rotating weekly shifts: 2 weeks from 08:00 to 16:00 h, 1 week from 09:00 to 17:00 h, and 1 week from 10:00 to 19:00 h.
Salary: According to the current Minimum Interprofessional Wage (SMI).
Location: Camas (Seville).

The role

At IMAN Temporing, a company specializing in HR, we want to accompany you in your career path.

We are looking for an Intervention Manager to join a major company located in Camas (Seville).

Do you have communication skills and are you proficient with IT tools? Are you an organized, resourceful person accustomed to working with a high volume of tasks?

If you are looking for a job opportunity with real possibilities of joining the permanent staff, this could be your opportunity!

What you'll do

Telephone assistance and management of inquiries from customers and technicians.
Opening, registration, assignment, monitoring, and closing of incidents using ticketing tools and internal programs.
Coordination and assignment of interventions to the corresponding technicians.
Monitoring the status of interventions and the work performed.
Management of communications via telephone, email, and WhatsApp.
Updating information in computer systems.
Proactive resolution and monitoring of incidents, guaranteeing agile and efficient service.
Coordination with suppliers and other stakeholders involved in the management of interventions.

About IMAN Temporing

IMAN Temporing is a Spanish staffing and recruitment company headquartered in Terrassa, Barcelona. The firm specializes in connecting businesses with qualified temporary and permanent personnel across a wide range of sectors, including logistics, industrial maintenance, hospitality, and administrative support. With a strong presence across Spain, IMAN Temporing operates as a key workforce solutions provider for companies in sectors such as retail, food service, and industrial operations.

In Spain, IMAN Temporing has a significant footprint with offices in key cities like Madrid, Barcelona, and Seville, and is known for its focus on operational excellence and workforce flexibility. For international professionals, IMAN offers opportunities in a variety of roles, from administrative and customer service positions to industrial and technical jobs, often requiring Spanish language skills. The company's work culture emphasizes practical, hands-on experience and is well-suited for those looking to integrate into the Spanish labor market.