Senior Application Support Engineer responsible for maintaining a banking CLM system. The role offers private health insurance, stock purchase plans, and professional certifications.
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Job details
Fully remote
Per the ad.
Requirements
Have the right to work in Spain
EPAM doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Have 12+ years of experience
Senior-level role.
University degree
“Bachelor's or advanced degree in Information Technology, Computer Science or a related field” — per the ad.
Pay & benefits
What you'll get
- Private health insurance
- EPAM Employees Stock Purchase Plan
- 100% paid sick leave
- Referral Program
- Professional certification
- Language courses
Requirements
What we're looking for
- 12+ years of progressive experience within professional services, consulting or enterprise architecture roles
- Strong background in ServiceNow platform architecture with proven large-scale delivery expertise
- Experience leading complex programs involving workflow automation and digital transformation
- ServiceNow certifications in key workflows and/or Certified Technical Architect (CTA) or Certified Master Architect (CMA)
- Solid understanding of cloud application technologies, integrations and enterprise security compliance
- Demonstrated ability to independently execute programs, manage risk and drive resolution of complex issues
- Proficiency in leveraging AI for workflow optimization or tailored platform solutions
- Strong communication skills to engage diverse audiences, including technical and non-technical stakeholders
- Industry domain expertise in Technology, Media & Telecom (TMT) or System Integration Landscape (SIL) preferred
- Bachelor's or advanced degree in Information Technology, Computer Science or a related field
Nice to have
- Experience with multi-instance ServiceNow environments at enterprise scale
- Knowledge of advanced AI-enabled features for ServiceNow platform
- Familiarity with ITIL processes and enterprise service management best practices
The role
We're looking for a ServiceNow Platform Architect to join our team in Spain in a remote working mode. In this client-facing role, you will partner with ServiceNow and its enterprise customers to lead architecture and design initiatives for large-scale ServiceNow implementations. You will act as a trusted advisor, translating complex business requirements into scalable technical solutions while driving modernization, workflow optimization and cloud-native best practices. This role requires deep architectural expertise, consulting experience and the ability to operate in fast-paced, high-impact environments for global organizations.
What you'll do
- Define and own enterprise-level architecture for ServiceNow platform implementations, ensuring scalability, governance and performance
- Lead workshops with customer stakeholders to understand business needs and convert them into actionable technical designs
- Drive the adoption of best practices for ServiceNow development, integration and workflow automation
- Apply AI capabilities within the platform to optimize operations, enhance automation and deliver tailored solutions
- Oversee technical delivery, ensuring alignment to enterprise architecture, security and compliance standards
- Collaborate with cross-functional teams, including developers, product owners and client program leads
- Participate in program governance forums, providing architectural input for steering decisions
- Act as a senior escalation point for resolving complex technical challenges and risks
- Create comprehensive design documentation and contribute to knowledge sharing across teams
Hiring process
Apply
Conversation with Talent Acquisition
With a Talent Acquisition Specialist
An introductory conversation with a Talent Acquisition Specialist.
Technical interview
Video call
An online technical interview.
Interview with the hiring manager
With a hiring manager
A general interview with the hiring manager.
Offer
- The block is a template on EPAM location pages; the Spain page itself does not show it.
About EPAM
EPAM Systems is a global leader in digital platform engineering and software development services, headquartered in Newtown, Pennsylvania, USA. The company partners with a wide range of industries, including finance, healthcare, retail, and technology, to deliver innovative solutions in cloud, data, artificial intelligence, and enterprise platforms. With over 60,000 employees worldwide, EPAM is recognized as one of the largest IT services companies in the world, consistently ranked among the top providers in the industry.
In Spain, EPAM has established a significant presence with offices in Madrid and Barcelona, serving as key hubs for its European operations. The company is known for its collaborative and innovative work culture, offering opportunities for international professionals to work on cutting-edge projects with global teams. EPAM's Spain offices are particularly active in areas like SAP, cloud engineering, data engineering, and capital markets, making it an attractive destination for skilled IT professionals looking to relocate to Spain.
- Industry
- IT Services
- Founded
- 1993
- Employees
- 50,000–100,000
- Headquarters
- Newtown, USA
- In Spain
- Madrid, Barcelona
- Website
- epam.com
Good to know if you are moving
- EPAM has offices in Madrid and Barcelona, offering opportunities for international professionals to work in Spain.
- The company provides relocation support for international hires, including visa assistance and onboarding programs.
- EPAM is known for its strong focus on professional development, with access to extensive training and certification programs.
- The Spain offices work on global projects, giving employees exposure to diverse industries and technologies.
- EPAM offers a flexible work environment, including remote and hybrid work options, which can ease the relocation process.
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