Senior Application Support Engineer (3rd Level)

Hybrid in Madrid·Added today

EPAM

75 open roles

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Overview

Job details

Permanent contract
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
EPAM doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Be near Madrid, Spain (Hybrid) for hybrid days
No relocation package mentioned.
Have 3+ years of experience
Senior-level role.

The role

We're looking for a Senior Application Support Engineer (3rd level) to join our team in Madrid, Spain in a hybrid working mode. In this role, you will be the primary expert for maintaining and optimizing the bank's Client Lifecycle Management (CLM) system. You will ensure operational readiness, manage incidents and problems, and provide root-cause analysis for complex issues.

This position demands strong technical capabilities, including database troubleshooting, basic Java knowledge, and Linux/Unix administration skills, combined with a clear understanding of banking processes and agile methodologies. You will work closely with application users, IT Service Owners, and other stakeholders to guarantee smooth operations and high availability in a mission-critical environment.

What you'll do

Deliver Level 3 application support for the CLM system within an agile organization
Diagnose and resolve complex incidents, perform root cause analyses, and identify improvement opportunities
Work with database systems (MS SQL Server, PostgreSQL, Oracle) for analysis and troubleshooting
Use basic Java skills for application-level debugging and configuration review
Perform Linux/Unix administration tasks for logs, scripting, and operational maintenance
Manage Release and Product Lifecycle processes, ensuring timely and controlled deployments
Support system configuration, standard software parameterization, and related operational activities
Collaborate with internal and external stakeholders to ensure seamless service delivery and operational efficiency
Participate in agile ceremonies and process improvements to enhance system reliability
Provide on-call support and occasional weekend availability to handle critical issues

Requirements

What we're looking for

Proven experience in Level 3 application support
Strong database knowledge and troubleshooting skills: MS SQL Server, PostgreSQL, Oracle
Familiarity with banking processes including CRM, account opening, and compliance
Basic knowledge of Java for issue analysis
Solid experience with Linux/Unix systems (file navigation, scripts, log analysis)
Experience in Release Management and Product Lifecycle activities
Agile methodology experience
Strong problem-solving and analytical mindset with structured approach
Excellent interpersonal and communication skills; able to interact with business users and IT teams
Graduate degree in IT or related field (or equivalent practical experience)
Good English skills; German language is a plus
Self-motivated, detail-oriented, and reliable, with capability to handle on-call and weekend shifts

Nice to have

Hands-on experience with integration and automation tools for operational efficiency
Previous experience in banking domain application environments using CLM solutions
Additional scripting knowledge for automation (e.g., Shell, Python)

Pay & benefits

What you'll get

Private health insurance
EPAM Employees Stock Purchase Plan
100% paid sick leave
Referral Program
Professional certification
Language courses

Hiring process

3 steps3 interviews

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Conversation with Talent Acquisition
With a Talent Acquisition Specialist
An introductory conversation with a Talent Acquisition Specialist.
Technical interview
Video call
An online technical interview.
Interview with the hiring manager
With a hiring manager
A general interview with the hiring manager.
Offer

The block is a template on EPAM location pages; the Spain page itself does not show it.

About EPAM

EPAM Systems is a global leader in digital platform engineering and software development services, headquartered in Newtown, Pennsylvania, USA. The company partners with a wide range of industries, including finance, healthcare, retail, and technology, to deliver innovative solutions in cloud, data, artificial intelligence, and enterprise platforms. With over 60,000 employees worldwide, EPAM is recognized as one of the largest IT services companies in the world, consistently ranked among the top providers in the industry.

In Spain, EPAM has established a significant presence with offices in Madrid and Barcelona, serving as key hubs for its European operations. The company is known for its collaborative and innovative work culture, offering opportunities for international professionals to work on cutting-edge projects with global teams. EPAM's Spain offices are particularly active in areas like SAP, cloud engineering, data engineering, and capital markets, making it an attractive destination for skilled IT professionals looking to relocate to Spain.

Industry: IT Services
Founded: 1993
Employees: 50,000–100,000
Headquarters: Newtown, USA
In Spain: Madrid, Barcelona
Website: epam.com

Good to know if you are moving

EPAM has offices in Madrid and Barcelona, offering opportunities for international professionals to work in Spain.
The company provides relocation support for international hires, including visa assistance and onboarding programs.
EPAM is known for its strong focus on professional development, with access to extensive training and certification programs.
The Spain offices work on global projects, giving employees exposure to diverse industries and technologies.
EPAM offers a flexible work environment, including remote and hybrid work options, which can ease the relocation process.

All open roles at EPAM