Tasting Experience Host- Palma
Espais RocaNew
Palma
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- Work mode
- On-site, Palma
- Contract
- Full-time
- English
- Required
Visa options
The ad doesn’t mention sponsorship
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The role
Position: Front of House - Casa Roca
Casa Roca, an exclusive luxury boutique hotel in the heart of Palma de Mallorca, is a distinguished member of the Espais Roca hotel group.
Our location is unparalleled: we operate within a historic and emblematic building with more than 166 years of heritage, adding authenticity, elegance, and cultural richness to the guest experience.
As a Front of House Team Member, you are the primary host, responsible for delivering our promise. You'll move beyond routine transactions to anticipate guest needs, ensuring their stay is effortless and extraordinary. This includes everything from seamless arrivals and departures to personalized profile reviews, coordination of bespoke transfers and amenities, and ensuring the smooth operation of all guest-facing services. You will be instrumental in identifying and acting on opportunities to enhance the guest journey and drive ancillary revenue.
Main Responsibilities
- Welcome guests with friendliness and professionalism
- Manage reservations, check-ins, and check-outs
- Assist guests with any queries or needs before, during, and after their stay
- Provide personalised recommendations on Palma, dining, activities, and local culture
- Coordinate seamlessly with housekeeping, maintenance, and F&B departments
- Handle and resolve guest issues quickly, discreetly, and efficiently
- Maintain the reception area and common spaces to Casa Roca's luxury standards
- Manage all guest communications.
- Manage new bookings, enquiries and sales.
- Oversee special arrivals, amenities, and VIP requests
- Ensure that every guest enjoys a unique, refined, and unforgettable experience
- Responsible for offering and selling our services, both for the hotel and the shop.
Requirements
- Previous experience in hospitality or guest-facing roles (ideally in boutique or luxury hotels)
- Excellent communication skills in English and Spanish (other languages are a plus)
- Proactive, organised, and detail-oriented mindset
- Warm, natural, and polished approach to guest service
- Knowledge of Palma and local culture, or willingness to learn
- Ability to work collaboratively in a dynamic environment
We Offer:
Competitive salaries in line with the role.
Opportunity to work in a historic building in Palma de Mallorca.
Training opportunities.
Opportunities for growth within the company.
About Espais Roca
Espais Roca is a boutique hospitality group operating small luxury properties across several European cities. Its portfolio includes Casa Roca in Palma de Mallorca — a boutique property converted from a papelería that operated for nearly 200 years — Canto De Luz, a former merchant townhouse in Old Porto, the 14 Acres estate in the UK, and an art deco townhouse in Sliema, Malta. The group hires for hands-on hospitality roles such as cooks, kitchen assistants, all-rounder servers, housekeeping staff, and culinary and tasting experience hosts.
In Spain, Espais Roca operates from Palma, Mallorca, where Casa Roca and the Capitulo Wine Bar & Cafe are located and where most of its current openings are based. The careers page describes a dynamic international team spread across Spain, Portugal, the UK and Malta, with country-specific benefits including meal cards, transport benefits and gym memberships, and highlights the opportunity for staff to travel and work at other properties within the group — a potentially appealing setup for international professionals seeking hospitality roles in Spain with exposure to a multi-country operation.
- Website
- espaisroca.com
Good to know if you are moving
- Espais Roca operates teams in Spain, Portugal, the UK and Malta, with current openings in Palma (Spain) and Porto (Portugal).
- The group offers the opportunity for travel to experience and work in other properties within the group.
- Benefits are country specific and include Meal Cards, Transport benefits and Gym Memberships.
- Staff work as part of a dynamic international team across the group's boutique properties.
- Its Spanish property, Casa Roca in Palma, is a boutique conversion of a famous papelería that operated for nearly 200 years.
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