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Business Consultant – Dynamics 365 Contact Center

Remote from Spain·Added 4 days ago (last checked 20 Oct)

Agency
Fistrek

51 open roles

Our summary

Work mode
Remote from Spain

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Minimum of 2-3 years of experience on the Dynamics 365 platform.
  • Minimum of 1 year of experience in omnichannel.
  • Experience in Dynamics 365 Contact Center or Customer Service Omnichannel.
  • Knowledge of voice, routing, and omnichannel within the Microsoft Contact Center ecosystem.

Nice to have

  • Experience in voice and telephony projects on Dynamics 365 Contact Center (valued).
  • Experience in migrations from other Contact Center or CCaaS platforms (valued).
  • Knowledge of Azure Communication Services, BYOC / Direct Routing (valued).
  • Experience in WEM, Quality Management, or Contact Center analytics (valued).
  • Microsoft certifications related to Dynamics 365, Power Platform, or Azure (valued).

The role

What you'll do

  • Design and configure Dynamics 365 Contact Center solutions.
  • Configure voice over Azure Communication Services (ACS), IVR, queues, workstreams, skills, and capacity.
  • Design Unified Routing strategies and intelligent interaction distribution.
  • Configure digital channels such as chat and messaging.
  • Work with Copilot Studio for bots, self-service, and conversational IVR.
  • Apply Copilot and artificial intelligence capabilities to customer service.
  • Participate in integrations, testing, go-live, and service optimization.
  • Work with Contact Center analytics and supervision metrics and capabilities.

About Fistrek

Fistrek is a recruiting agency specializing in connecting professionals with job opportunities across various industries. The company operates on a global scale, with a presence in multiple countries, including Spain. Fistrek's core business revolves around providing recruitment services, matching candidates with suitable roles in fields such as engineering, design, and IT. The company's extensive network and expertise in the recruitment industry make it a valuable resource for both employers and job seekers.

Fistrek has a significant presence in Spain, with offices in multiple cities. The company's work culture is focused on professionalism and efficiency, ensuring that both clients and candidates receive top-notch service. For international professionals, Fistrek offers a range of opportunities to relocate and build a career in Spain, leveraging their expertise in the recruitment sector.

Industry
Recruiting
Website
fistrek.es
All open roles at Fistrek
WhatsApp
Mataró
Agency
MadridFluent Spanish
Madrid
Agency
Remote, Madrid

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