Assistant Hotel Manager in Chiclana de la Frontera

💥 Competitive salary policy (fixed + variable salary).

💟 Unique work environment, excellent work climate surrounded by great professionals.

📈 Development opportunities, career plans so that we can grow together.

📚 Continuous training: we invest in and promote your talent. Special attention to improving your language level.

🔔 We offer a position as Assistant Manager to work at Amàre Hotels, adults-only hotels with an exciting combination of live music, exceptional gastronomy, and sophisticated design in privileged locations by the sea.

Amàre Beach Hotel Sancti Petri, following the brand's success in Ibiza and Marbella, the "Amàre universe" is now creating its next destination: Sancti Petri, in Chiclana de la Frontera, Cádiz. With 352 rooms and its golden beaches, spectacular atmosphere, and dreamy sunsets, it becomes the most exclusive enclave on the Costa de Luz, with its idyllic sunsets and the flavor of authentic local gastronomy.

The objective of the position will be to co-manage the hotel center efficiently alongside the Hotel Director towards the achievement of financial objectives, customer satisfaction, and the improvement of the corporate image, established within the center's standards, according to new trends, existing rules and policies, as well as applicable and available resources.

• In the absence of the Director, they will be in charge of assuming the duties of their immediate hierarchical superior.

• Collaborate on proposals for objectives, target customer satisfaction indices, and annual budgets for personnel expenses, raw materials, energy resources, hotel maintenance, facilities, operational equipment, and others, alongside Management and Department Heads, minimizing deviations.

• Collaborate with Management and Department Heads, taking as a basis the strategic definitions of the Company, proposals for objectives, target customer satisfaction indices, and annual budgets for personnel expenses, raw materials, energy resources, hotel maintenance, facilities, operational equipment, and others.

• Supervise the hotel's economic results from assigned budget items, as well as their deviations, preparing proposals for corrective measures that allow these results to be achieved.

• Support the supervision of customer satisfaction results, as well as sharing them with the rest of the Department Heads, involving them in the process of designing proposals and decision-making to reach said objectives.

• Collaborate with the Director in the management of CAPEX with the Property.

• Support the design of pricing policies, as well as the various hotel services.

• Supervise the contracts maintained by the hotel with third parties.

• Apply discounts or authorize their application taking into account existing regulations in this matter, in the absence of the Director.

• Support audits carried out by external and internal consultants and manage their results.

• Participate in the reception, welcome, and attention to hotel guests, especially in cases of VIP clients and visits.

• Personally attend to and analyze incidents and complaints from guests of greater magnitude, sensitivity, or severity, in the absence of the Hotel Director, whether in person and/or expressed on social networks and on different online booking portals, with the objective of minimizing claims.

• Carry out the necessary visits and investigative actions with the objective of identifying new business opportunities, as well as keeping the hotel at the forefront of food and beverage trends, ambiance, among others.

• Collaborate in the coordination of the various technological development projects and process improvements of the different departments, together with their managers.

• Ensure and supervise the state and maintenance of the hotel facilities, as well as compliance with the standards of the operational ambiance manual.

• Communicate and supervise the communication to staff regarding established departmental objectives, as well as the monitoring of critical processes and staging through the performance of daily mini-meetings by Department Heads in accordance with the standards established by the hotel.

• Collaborate with Human Resources in personnel selection processes, participating in any new hire.

• Participate in the Evaluation and collaborate in the training and capacity building of the members of the Management team and the rest of the hotel departments in accordance with the methodology established by the Human Resources Management, as well as attend to the onboarding process.

• Comply with and enforce the quality, safety and health, environment, and data protection regulations established by the organization.

• Performing other functions within the scope of their competencies as requested by their direct supervisor.