Retail Advisor

• Have at least one year of experience in direct contact with people, in sales-retail or customer service environments (experience in optics is not necessary).
• Hold a secondary qualification, such as Bachillerato or FP, in Commerce, Marketing and Sales Management or a Higher Degree in Opticianry.
• Be fluent in IT tools such as Ms Office, SAP....
• If you know SAP, it will be an extra point in your favor.
• We value if you are interested in fashion, image care, or health.
• Values and skills: Empathy - closeness - agility - self-responsibility - attention to detail - communication.

• Stability and security: Full-time permanent contract with immediate start.
• Salary: regulated by the specific collective agreement. From 21,000 euros (fixed) plus variable based on team objectives.
• Work-life balance measures: Continuous schedules whenever possible due to commercial opening hours. 31 working days of vacation per year and advance planning of days off so you can organize yourself.
• Social benefits package, valued at more than 2,500 euros/year: Medical insurance, pension plan, and exclusive discounts on visual and hearing health for you and your family.
• Evolution: Continuous in-person and online training at our GO Academy and real opportunities for promotion and professional progress.

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At GENERAL OPTICA our mission is to provide visual and auditory solutions to all people to improve their quality of life, fostering the development of our collaborators' talent and generating sustainable profitability.

Do you enjoy helping your customers and are you looking for a change of environment? To improve your conditions or to continue growing? How about specializing as an advisor for visual health products and services in retail?

We offer you the environment and the resources to take the leap: to apply your passion for people and your vocation for service every day to create a unique experience. Your mission at General Óptica is clear: to understand people in order to offer them expert advice in image and visual health, personalized, and to build a relationship of trust, professionalism, and honesty.

• Accompany each customer to help them choose the glasses that best suit their way of seeing, their style, and what they need in their daily life, following the prescribed indications.
• Provide close and quality attention, with judgment and common sense, making what can be complex easy.
• Explain services, conditions, and guarantees, always in a clear and transparent way and considering the customer's reality and situation.
• Manage the scheduled appointment agenda and follow up with current customers.
• Participate in visual and auditory health promotion campaigns, promoting changes in habits.
• Ultimately, be their reference and trusted person.
• Master the product and services. Stay up to date with news, campaigns, promotions, changes...
• Collaborate with your colleagues in the organization of the store and retail and visual merchandising processes and operations.