Educational Programs and Cultural Mediation Coordinator

Education

• University degree related to education, cultural mediation, educational or cultural project management, sociocultural facilitation, humanities, social sciences, or related disciplines.
• For one of the two positions, it will be essential to certify specific training and/or demonstrable experience in universal accessibility and attention to functional diversity.

Knowledge

• Professional proficiency in Basque and Spanish.
• Regular use of office tools.
• Knowledge of cultural mediation methodologies, non-formal education, group facilitation, and educational activity design.
• Knowledge of universal accessibility tools, resources, and protocols: easy read, pictograms, augmentative and alternative communication, audio description, multisensory materials and, preferably, sign language.
• Knowledge of strategies for supporting people with sensory, physical, intellectual, or developmental disabilities, people within the autism spectrum, and people with mental health problems.
• Ability to create educational and outreach content and support materials for activities, workshops, and visits.
• Knowledge of safety, sustainability, and accessibility criteria applicable to activities and public service spaces.

Experience

• Minimum of five years of experience in the operational management of educational, cultural, or mediation programs.
• Experience in human team coordination and management, task organization, service planning, and operational monitoring.
• Experience in the design, preparation, and facilitation of educational activities, workshops, visits, or mediation actions with diverse audiences.
• Experience in cultural, museum, exhibition, or educational contexts will be particularly valued.
• For one of the positions, demonstrable experience in the development of accessible and inclusive activities and in training teams in this matter will be particularly valued.

Key competencies

• Leadership, organization, and planning skills.
• Ability to coordinate teams, distribute workloads, and generate a collaborative environment.
• Capacity for service analysis and assessment, with an orientation toward quality and continuous improvement.
• Agile and decisive response capacity regarding incidents.
• Communication, mediation, and diverse audience service skills.
• Ability to manage one's own emotions and those of the team in dynamic environments.
• Proactivity, innovation, rigor, and attention to detail.
• Vocation for education, culture, inclusion, and service to people.
• Positive attitude, commitment, and willingness to work flexibly according to the needs of the service.

Other requirements

• Availability to work from Tuesday to Sunday, including weekends and holidays, according to the planning agreed upon between the two coordinators.
• Availability to make occasional trips within Donostia and, occasionally, in Gipuzkoa.

• Join an impactful educational and cultural project, aimed at generating accessible and inclusive experiences for diverse audiences.
• Permanent contract linked to a project with an initial duration of two years and the possibility of extension for two additional years, subject to the final award of the tender. 
• Full-time and coordinated organization between the two responsible persons to guarantee service coverage.
• A dynamic work environment, with autonomy, responsibility, and a real capacity to contribute improvements to the service.
• The opportunity to lead and develop a mediation team, participating directly in the evolution of programs and activities.
• Be part of Anthesis, a B Corp company committed to people, sustainability, and positive impact.

We are looking for two coordinators for a leading cultural and educational center in Donostia. You will be part of a service oriented towards bringing culture, knowledge, and educational experiences to diverse audiences, guaranteeing a quality, inclusive, and accessible proposal aligned with the center's objectives.

You will coordinate the planning and execution of the service, support the mediation team, and participate in the design, preparation, and facilitation of activities, workshops, and visits. You will play a key role in the continuous improvement of the program, user care, and the effective incorporation of universal accessibility criteria.

• Coordinate the daily and annual planning of the service, ensuring the correct organization of activities, resources, spaces, and teams.
• Act as the interlocutor for the center, managing needs, incidents, and service monitoring.
• Lead and support the educational team: assign tasks, organize shifts, supervise activity, and detect training needs.
• Ensure the application of protocols and standards for quality, accessibility, sustainability, and safety.
• Design and update mediation activities and educational programs, as well as the contents and materials necessary for their development.
• Coordinate the logistical preparation of workshops, visits, and activities, participating in their facilitation when necessary.
• Monitor activity, prepare reports, and propose improvements based on the analysis of incidents, results, and detected needs.

📍 Location: Donostia, with occasional travel to other spaces in the city and, occasionally, in Gipuzkoa.
📄 Contract type: Permanent, linked to the final award of the tender, for a service with an initial duration of two years, renewable for annual periods up to a maximum of two additional extensions (1+1).
🕒 Working day and hours: Full-time. The center's activities take place from Tuesday to Sunday, from 10:00 to 14:00 h and 16:00 to 20:00 h. A schedule will be organized between the two people to guarantee service coverage throughout the year, including weekends and holidays.
Expected start date: January 2027, subject to the final award of the tender, planned for a duration of four years.