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Telemarketing Coordinator

On-site in Madrid·Full-time·Added 1 month ago

Agency
Gi Group España

715 open roles

Our summary

Salary
€20,000 a year

About €1,450 a month after tax.

Payments
14 salary payments a year
Work mode
On-site, Madrid
Contract
Permanent contract, full-time hours
Hours
39 hours a week
Spanish
Fluent

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

And from our side, what can we offer you?

Type of Contract: Permanent, directly with the company, with the legally established probationary period.

Salary: €20,000 gross fixed annual salary in 14 payments + commission + meals

The role

From Gi Group, the temporary and permanent placement services firm of Gi Group Holding, the Italian multinational leader in Human Resources solutions, we are convinced that we can help you find your ideal job. It's simple, we take care of you and we are concerned with enhancing your professional career.

Currently, from the MADRID office, we are looking for a TELEMARKETING COORDINATOR, for Madrid.

We tell you the main requirements and other skills for the position:

Job description:

What you'll do

Manage a team of commercial teleoperators (banking sector)

Achieve internal and client KPIs for the services under your responsibility, measuring the productivity and quality of the Teleoperators (useful contact / hour, sale / hour, quality, etc.)

Listen to calls in order to supervise the quality of the service, commercial skills, and provide feedback to the Teleoperators.

Ensure the correct implementation of the different procedures and scripts, with the aim of improving the productivity and quality of the service provided to the client.

Identify areas for improvement and training needs in order to carry out the design and monitoring of action plans with the Teleoperators.

How you'll work

Schedule: Full-time, 39 hours per week, shift from 1:00 PM to 9:00 PM Monday to Thursday + Friday from 11:00 AM to 6:00 PM

Work Area: On-site in the Fuente de la Mora area.

About Gi Group España

Gi Group is a global staffing and HR services company headquartered in Milan, Italy. It operates in over 30 countries and provides temporary and permanent staffing, recruitment process outsourcing, and HR consulting. In Spain, Gi Group España offers a wide range of job placements across sectors such as hospitality, logistics, automotive, banking, and customer service, with roles spanning administrative, operational, and technical positions.

Gi Group España has a strong presence across Spain, with offices in multiple cities and a focus on connecting candidates with local employers. For international professionals, the company frequently hires multilingual talent for customer service and back-office roles, particularly in languages like German, Italian, and English. Their work culture emphasizes flexibility and support for job seekers, making them a practical entry point for those looking to establish themselves in the Spanish labor market.

Industry
Staffing

In their own words

Additional information

Start date: Immediate

And well, are you ready? A quality job opportunity and personalized, close treatment are waiting for you.

Sign up for the offer and join the Gi Group team! We are waiting for you because #OurCommitmentIsYou.

In compliance with Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights, we inform you that your personal data are part of a file owned by Gi Group Spain ETT S.L.U. and are processed solely for the purpose of maintaining the relationship established with you. You can exercise your rights of access, rectification, cancellation, and opposition by writing to Paseo de la Castellana, 89, 5th Floor, 28046, Madrid.

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