Level 2 Support Technician - Prodity
Second-line technical support for the Prodity SaaS platform, resolving escalated incidents and liaising with development and infrastructure teams.
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This job was published a year ago
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This job advert was originally written in Spanish.
At Grupo Espiral, a technology company certified by Great Place to Work®, we want to hire a Full Stack Web Developer who will join the Product Development team at Proactivanet®, a leading tool in the ITSM (IT Service Management) and ITAM (IT Asset Management) market in Spain and Latin America.
We are looking for a Full Stack Web Developer with proven experience in collaborative work. You will join the Web Development team for the Proactivanet Product. Together, we will explore new ideas and create solutions that make a difference, actively participating in the analysis and development of features that impact and add value to our clients.
Web application design and development (Front-End) and business logic (Back-End): Design Front-End interfaces for the product and write efficient and scalable code to implement the application's business logic and information management.
Collaboration on multidisciplinary projects: You will work collaboratively with other technical teams to define requirements, design solutions, and solve complex technical problems, ensuring the cohesion and effective integration of the developed solutions.
Product testing and maintenance: Along with the rest of the team, you will be responsible for developing tests to ensure software quality, as well as performing corrective and evolutionary maintenance on existing versions.
Technical support and training: You will provide technical support to other departments when necessary and may participate in training sessions for internal users on newly developed features.
Optimization and continuous improvement: You will contribute to the continuous improvement of the software development lifecycle, including code review, implementation of best practices, and system optimization to improve efficiency and functionality.
We are aware that talent is our greatest asset, and we strive to take care of it by offering:
● Hybrid format: 1 or 2 days a week at the central offices located at the El Molinón stadium (Gijón) and the rest remotely.
● Flexible working hours to facilitate work-life balance. No work on Friday afternoons, weekends, or holidays. Intensive summer schedule to enjoy free afternoons.
● Intensive training provided by the company. We will train you in technical aspects and frameworks that will allow you to improve your skills and advance your career in a highly innovative environment.
● Professional stability, continuity, and career growth within an expanding project.
● Salary based on the value of each candidate. Additional allowances for travel expenses.
● Corporate benefits program.
If you have a strong technical profile, love learning, enjoy professional challenges, and want to contribute your ideas within a team of excellent professionals, don't hesitate—this is your place! You will have the opportunity to grow in a dynamic and committed organization, where you will also find an unbeatable work environment.
Education: Degree in Computer Engineering or Higher Level Training Cycle (FP) in Computer Science.
➢ Experience in .NET software development: Minimum of 3 years of experience on a software development team.
➢ Knowledge of object-oriented programming languages (C#, Java)
➢ Programming and data management on DBMS (MS SQL, Oracle, etc...)
➢ Knowledge of web technologies (Javascript, CSS, Html, XML, JSON, etc…)
➢ Experience with version control tools (Git, TFS, Subversion, etc)
➢ Very high level of English
➢ Knowledge of AI and Machine Learning.
➢ Development of web services (SOAP/REST/JSON, etc.).
➢ Programming of mobile apps for Android and/or iOS.
➢ Scrum/Agile methodologies.
Grupo Espiral is a Spanish technology group based in Gijón, Asturias, that develops and operates a portfolio of software products and digital services. The group encompasses several brands, including Proactivanet and Prodity, which focus on web development, IT support, and customer success solutions. With a strong presence in the Spanish market, Grupo Espiral serves clients across various sectors, offering tailored digital tools and managed services.
For international professionals, Grupo Espiral offers a chance to work in a dynamic, growing tech environment in northern Spain. The company values innovation and customer-centric approaches, and its open roles in Spain include full stack development, technical support, and customer success positions. While the group is not a global household name, it provides a solid opportunity for those looking to build a career in Spain's tech sector, with a collaborative culture and a focus on professional development.
Our values define us and shape our organization's culture: commitment to our team members, commitment to our clients' success, and commitment to excellence in everything we do.
We have our own offices in 5 countries, we serve more than 500 major clients worldwide, and we are in a phase of strong growth and international expansion. Our team is made up of an excellent group of more than 100 professionals, spread across Spain, Mexico, Chile, Colombia, and Peru, with a strong commitment to the project, a strong focus on teamwork, which will make your integration very easy and make you feel like one of the team in no time. We are also certified by Great Place to Work®, which recognizes us as an excellent place to work. Do you want to grow with us?
Grupo Espiral · Gijón
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