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Level 2 Support Technician - Prodity

Hybrid in Gijón·Full-time·Added 5 months ago

This job was published 5 months ago

Grupo Espiral

4 open roles

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Overview

Work mode: Hybrid, Gijón
Contract: Permanent contract, full-time hours
Hours: Jornada intensiva on Fridays and in summer
Experience: 3+ years
Benefits: Private health insurance, flexible pay plan

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Skills

System Administration

Nice to have

This job advert was originally written in Spanish.

The role

Are you a tech enthusiast? Do you have a technical profile and are you motivated by challenges? Do you want to develop your career in an international company? At Prodity®, we are looking for you!

What you'll do

Ensure operational continuity, efficiently resolve complex incidents, and drive continuous product and operational improvement, acting as the link between first-line support and the development, infrastructure, and product teams.

As second-line support for Prodity® clients, you will handle incidents escalated from first-line support, ensuring proper diagnosis and resolution. You will participate in beta testing to ensure product quality. You will administer the systems supporting operations and early warning systems (Ansible, Zabbix) and propose automations to scale operations.

How you'll work

We are aware that talent is our greatest asset, and we strive to take care of it by offering you:

Hybrid format: 3 days of remote work and 2 days on-site, per week, at our headquarters located at El Molinón stadium (Gijón).
Flexible hours to facilitate work-life balance. No work on Friday afternoons, weekends, or holidays. Intensive summer hours to enjoy your afternoons off.
Technical and functional training paid for by the company. We will train you in technical aspects and management frameworks that will help you improve your skills and boost your professional career in a highly innovative environment.
Professional stability, continuity, and growth in an expanding and highly innovative project.
Competitive salary, based on experience. Additional per diems for travel.
Corporate benefits program. Option to join our flexible compensation plan (childcare, transportation, restaurants, health insurance), as well as our Employee Stock Plan and discounts platform.

If you have a technical profile, a desire to learn, are motivated by challenges, and want to be part of an excellent team, we are waiting for you!

Desirable technical skills

Degree related to information and communication technologies
3 to 5 years of experience in support and/or systems administration
SaaS environments (AWS or similar)
Windows Server - Internet Information Services (IIS)
SQL Server
PowerShell
AI (Claude Cowork)

Key attitudes

Proactivity and commitment to continuous improvement.
Commitment to quality of service.
Ability to document and share knowledge.
Collaboration and teamwork.

About Grupo Espiral

Grupo Espiral is a Spanish technology group based in Gijón, Asturias, that develops and operates a portfolio of software products and digital services. The group encompasses several brands, including Proactivanet and Prodity, which focus on web development, IT support, and customer success solutions. With a strong presence in the Spanish market, Grupo Espiral serves clients across various sectors, offering tailored digital tools and managed services.

For international professionals, Grupo Espiral offers a chance to work in a dynamic, growing tech environment in northern Spain. The company values innovation and customer-centric approaches, and its open roles in Spain include full stack development, technical support, and customer success positions. While the group is not a global household name, it provides a solid opportunity for those looking to build a career in Spain's tech sector, with a collaborative culture and a focus on professional development.

Industry: Software
Employees: 120
Headquarters: Gijón, Spain
In Spain: Gijón
Website: espiralms.com

Good to know if you are moving

Based in Gijón, a coastal city in northern Spain, offering a high quality of life and lower cost of living compared to Madrid or Barcelona.
The group includes multiple brands, providing opportunities to work on diverse projects in web development, IT support, and customer success.
Spanish is likely the primary working language, so proficiency in Spanish is important for integration.
As a smaller company, employees may have more direct impact and visibility in their roles.
The company is actively hiring for full stack developers and customer success managers, indicating growth in these areas.

In their own words

About the company & team

At Espiral MS we develop Prodity®, a collaborative tool that helps organizations improve the management of Occupational Health and Safety, Environment, Sustainability, and Quality processes, helping to build a collaborative, safe, and sustainable future.

Our values define us and shape our organization's culture:

commitment to the team,
commitment to our clients' success, and
commitment to excellence in everything we do.

Additionally, we hold the Great Place to Work® certification, which ranks us among the best technology companies to work for in Spain.

In Spain, we have helped major companies such as Repsol, DHL, Nestlé, Alsea, and Aigües de Barcelona digitize their prevention and safety processes.

The team is made up of an excellent group of 120 professionals, with a strong commitment to the project and a strong focus on teamwork, which will make your onboarding very easy and make you feel like one of the team in no time.

All open roles at Grupo Espiral