Industrial Machinery After-Sales Service Manager

• Consolidated experience as a Service Manager, SAT, After-Sales, or After Sales Manager, preferably in machinery, automation, integration, or industrial services.
• Degree in Industrial, Electrical, Mechanical, Automation Engineering, or similar. We will also value technical training accompanied by a solid professional career.
• Technical knowledge and practical experience in industrial machinery to understand breakdowns and contribute to their diagnosis and resolution.
• Experience leading or supervising technical teams and/or people responsible for service management. Experience preparing and negotiating offers and knowledge of service costs, margins, and profitability. Regular use of ERP and CRM tools.
• English is essential. We are looking for a fluent level of English that allows for total autonomy in technical and commercial conversations, incident management, negotiations, and the preparation or defense of offers with international customers.

At GURPEA, we are looking to hire a Service Manager to lead and develop the after-sales and technical service activity for Teknics industrial machinery in Barberà del Vallès.

Lead and develop the Service area, guaranteeing excellent customer service, the correct planning and resolution of technical interventions, and the economic monitoring of services.

Additionally, you will play a key role in identifying machinery improvements, after-sales opportunities, and service and maintenance contracts that allow for the generation of recurring activity.

Depending on the profile of the person hired and the evolution of the organization, an expansion of responsibilities towards the management of the Maintenance area may be considered.

• Lead and supervise Service activity, establishing priorities and ensuring the resolution of incidents.
• Coordinate and support the technical person in charge of the operational management of the area.
• Directly manage the relationship with customers, especially regarding relevant incidents or situations that require decision-making capacity.
• Supervise the planning of assistance and after-sales actions, guaranteeing resources and deadlines.
• Participate in the diagnosis and resolution of complex breakdowns, providing technical criteria and practical support to the team.
• Coordinate with Engineering, Programming, Assembly, Purchasing, and Administration.
• Prepare and monitor offers for technical assistance, spare parts, modifications, and machinery improvements.
• Control hours, materials, costs, and margins, coordinating orders, invoicing, and collections with Administration.
• Detect opportunities within the customer portfolio and develop service and maintenance contracts linked to after-sales.
• Keep information updated in ERP and CRM and establish indicators for response, resolution, and profitability.

What do we offer?

• Joining GURPEA to develop the Teknics Service activity within an industrial project with a significant technical and technological component.
• A position of responsibility with real capacity to organize, develop, and grow the Service area.
• Direct contact with national and international customers.
• Monday to Thursday, continuous working day with flexible entry between 08:00 and 09:00, with half an hour for lunch. On Fridays, departure at 14:00 or 16:00, depending on the coverage shift.
• A transversal position that combines management, technical, business, and people leadership.
• Remuneration in accordance with experience and professional value.

If you have experience in industrial after-sales, a solid technical base and fluent English, and you are motivated by the challenge of developing a Service area, we want to meet you.