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Night Auditor

On-site in Marbella·Added 5 months ago (last checked 12 Oct)

Our summary

Work mode
On-site, Marbella
Spanish
Fluent
English
Required
Experience
2+ years
Education
University degree

Visa options

  • The ad rules out sponsorship

    The advert says visa sponsorship isn’t available for this role.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Degree in hospitality or a related field.

  • More than 2 years of experience in the reception department.

  • Proficiency in the local language and English; knowledge of other languages will be positively valued.

  • Proactive, positive, energetic, dynamic, empathetic, a team player, and with a passion for service.

Pay & benefits

What you'll get

  • Discounted international rates at IHG hotels.

  • Space for professional growth in one of the largest hotel companies.

  • Training programs and access to the IHG training tool.

  • Meals during the shift.

  • Discount on private medical insurance.

  • Kimpton Benefits: our platform with exclusive discounts for employees.

  • Cool working environment and lots of fun 😊.

The role

KIMPTON LOS MONTEROS MARBELLA is an ode to the Mediterranean, an experience paying tribute to the golden years of Marbella in the 70s with 195 rooms and suites, different gastronomic spaces, a pool, spa, sports areas, and the most beautiful views of the coast.

A hotel that works the maximum expression of iconic luxury through the warmth and connection of the Kimpton brand in the premier area of Marbella.

At Kimpton you can:

Be yourself: Be yourself, bring your real self, your best version. Bring your experiences, your personality, your qualities, your creativity. With these ingredients is how you will succeed in personalizing our guests' stay.

Lead Youserlf: We trust that you will give your best, take the initiative, do the right thing when no one is supervising, find creative ways to surprise our guests and colleagues. We support you in your continuous growth and improvement.

Make it count: Why not improve the lives of those around us? Yours and those of our guests. We care about both of you and therefore we look for any opportunity to create personalized experiences (Kimpton Moment) for both. That passion is what makes the work meaningful. What you do matters to us. You matter.

Working at Kimpton is not just work and, of course, it is not like working anywhere else. We value the innovation, creativity, passion, and personality of every team member; we want each one to be and feel as they truly are.

Your day-to-day

What you'll do

  • Be the warm welcome that gives the starting signal to a memorable experience for guests.

  • Support the Night Manager in all required tasks.

  • Welcome IHG Rewards Club and Kimpton Karma members and returning guests, in person or by phone.

  • Take and manage guest reservations, up-selling opportunities, and inform them of ways to improve their stay.

  • Manage cash and credit transactions.

  • Start every stay well by quickly registering guest check-ins and check-outs: taking identification, delivering room keys, and controlling and releasing safety deposit boxes.

  • Stay one step ahead of guest needs: record their preferences and act accordingly, and attend to their messages, requests, questions, and concerns.

  • Be a trusted contact for all guests. Help them with anything, from billing issues to local knowledge, and contact management when necessary.

  • Stay safe at all times. Following our security procedures, you will report all incidents and wear the necessary protective equipment.

  • Feel proud of your appearance and your place as a brand ambassador.

  • Always know the events and activities of the day's program.

About IHG Hotels & Resorts

Industry
Hospitality
Website
ihgplc.com
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