Receptionist

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
• Be part of one of the most recognized luxury brands internationally.
• Work in an exclusive environment where excellence and hospitality are our essence.
• Opportunities for professional development and growth within Meliá Hotels International.
• Continuous training and access to high-level learning experiences.
• Corporate benefits and special conditions for employees.

"The world is yours with Meliá"

Discover an endless path at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.

At Palacio de los Duques Gran Meliá, a benchmark in luxury hospitality in the heart of Madrid and a member of the prestigious The Leading Hotels of the World collection, we are looking for a Receptionist with an authentic passion for hospitality, customer orientation, and a vocation for offering memorable experiences. A person who enjoys creating genuine connections with guests, anticipating their needs, and becoming a trusted point of reference from their arrival until their departure.

• Personalize each interaction with a guest by using their name during conversations.
• Be responsible for maintaining guest profiles to have an accurate source of information about each client's needs and preferences, respecting local data protection regulations.
• Be aware of possible VIPs arriving at or visiting the different areas of the hotel. Ensure they are received and escorted to their destination.
• To efficiently handle all administrative reception tasks, ensuring accuracy in guest accounts and correct billing/charging of guest credit cards, following local regulations regarding billing limits.
• Handle all customer complaints professionally, personally, and empathetically.
• To ensure that all relevant information is promptly communicated to the reception management team.
• Seek ways to continuously improve your personal knowledge and skills, and be actively involved with leaders in creating best practices in the office.
• Support the revenue team's established pricing strategy. Maximize hotel sales and revenue through Upselling/Cross-selling promotions.
• Ensure that clients receive a quick and efficient check-in and check-out. If applicable, be knowledgeable about the digital check-in process to serve the guest accordingly.
• Attend to internal and/or external client telephone requests, whenever the hotel does not have a centralized Guest Service Line.
• Become an ambassador for the hotel at any time you represent the company.
• Be responsible for maintaining guest profiles to ensure an accurate source of information about each client's needs and preferences.
• Ability to work under supervision, be courteous and helpful to both colleagues and guests, have good communication skills, be enthusiastic, and have a willingness to learn.
• Ability to understand and exceed guest expectations and needs.
• Support, maintain, and enforce the hotel's service standards.
• Ensure that all client inquiries or requests are addressed politely and efficiently, within an acceptable time frame.

• Knowledge of hotel operations.
• Knowledge of check-in and check-out procedures.
• Knowledge of the hotel management system.
• Knowledge of safety and emergency protocols.
• Customer service skills and complaint handling.
• Effective communication.
• Service-oriented.
• Organization and planning.

• Minimum of 1 year of experience in customer service.