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87,000+ live jobsOn-site in Granada·Added 3 days ago
Still open when we checked on 8 Oct
305 open roles
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in Granada
No relocation package mentioned.
Flexible pay plan
Take part of your salary as tax-free benefits, per the ad.
This job advert was originally written in Spanish.
Ability to work under supervision, be courteous and helpful with both colleagues and guests, possess good communication skills, be enthusiastic and willing to learn.
Ability to understand and exceed guest expectations and needs.
Support, maintain, and enforce the hotel's service standards.
Ensure all guest inquiries or requests are handled in a polite and efficient manner, within a reasonable timeframe.
"The world is yours with Meliá"
Discover an endless path at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.
MISSION: To fulfill the daily operations of the department, committing to achieving excellence in customer satisfaction. To work together with the team to meet and exceed customer service expectations.
The functions you will perform are:
Personalize each interaction with a guest by using their name during conversations.
Be responsible for maintaining guest profiles to have an accurate source of information about each client's needs and preferences, while respecting local mandatory data regulations.
Be aware of potential VIPs arriving or visiting different areas of the hotel. Ensure they are received and escorted to their destination.
Efficiently handle all front desk administrative tasks, ensuring the accuracy of guest accounts and the correct billing/charging of guests' credit cards, following local regulations regarding billing limits.
Handle all guest complaints in a professional, empathetic, and personal manner.
Ensure all relevant information is promptly communicated to the front office management team.
Continuously seek ways to improve knowledge and personal skills, and actively engage with leaders in creating best practices at the front desk.
Support the rate strategy established by the Revenue team. Maximize hotel sales and revenue by promoting Upselling/Cross-selling.
Ensure guests receive a fast and efficient check-in and check-out process. If applicable, be knowledgeable about the digital check-in process to assist guests accordingly.
Handle phone calls from internal and/or external guests, unless the hotel has a centralized Guest Service Line.
Become an ambassador for the hotel at all times while representing the company.
Be responsible for maintaining guest profiles to have an accurate source of information about each client's needs and preferences.
Ensure all relevant information is promptly communicated to the front office management team.
Meliá Hotels International is a Spanish hotel company and one of the world's largest resort hotel chains. Founded in Palma de Mallorca in 1956, the company operates over 350 hotels across more than 40 countries, spanning brands such as Gran Meliá, Meliá, ME by Meliá, Innside by Meliá, and Paradisus. The company is a global leader in the hospitality industry, with a strong focus on leisure and business travel, and is known for its Mediterranean heritage and premium service standards.
Meliá has a very significant presence in Spain, its home market, with a wide network of hotels across the Balearic Islands, the Canary Islands, and the mainland. The company is a major employer in Spain, offering a wide range of roles in hotel operations, food and beverage, and management. For international professionals, Meliá offers opportunities to work in a dynamic, multicultural environment within a leading global hospitality brand, with roles often requiring Spanish language skills and a passion for customer service.
At Meliá Hotels International we are committed to equal opportunities between women and men in the workplace, with the support of management and the principles contained in our Human Resources policies. We also care about spreading a corporate culture committed to effective equality throughout the entire workforce, and raising awareness of the need to act jointly and globally.
We promote our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.
Furthermore, we are committed to the sustainable growth of our sector through a great, socially responsible human team. In this regard, our motto is "Towards a sustainable future, from a responsible present" Thanks to all our collaborators we make this possible.
To protect you and avoid fraud in the selection processes, we invite you to consult our recommendations on the page "Protect your application".
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