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Help Desk Technician N1 (M/F/D)

ILUNION·Madrid, Spain

What they offer

  • €20,000 - €21,000 a year

    Gross, as stated in the ad.

  • Permanent contract

    Per the ad.

  • Hybrid

    Office and home days — the ad has the split.

What they ask for

  • Have the right to work in Spain

    ILUNION doesn't mention sponsorship in the ad.

  • Work in English

    English is required, per the ad.

  • Be near Madrid for hybrid days

    No relocation package mentioned.

  • Have 4+ years of experience

    Mid-level role.

Pulled from the advert automatically — the full ad is what counts.

Added 29 days ago
Read the full advert

About the role

At ILUNION IT Services we are looking for a Help Desk Technician N1/N2 to join a stable project in Madrid, providing support to an important international client within a demanding corporate environment with opportunities for professional growth.

What you'll do

What will you do?

Resolution of IT incidents remotely and on-site N1/N2

End-to-end ticket management, tracking, diagnosis, and escalation.

User support for Microsoft 365, Windows 10/11, and the corporate workstation.

Active Directory / Entra ID administration.

Support for Intune, Autopilot, networks, and remote access tools.

O365 and Intune

What we're looking for

What are we looking for?

Higher-level vocational training in ASIR or similar.

Minimum 4 years of experience in Help Desk N1/N2 and more than 3 years in corporate environments.

Experience working with high ticket volumes and SLAs.

Solid knowledge of Microsoft 365 (Outlook, Teams, OneDrive, and SharePoint), Windows, Intune, Active Directory, Entra ID, and TCP/IP, DNS, DHCP, VPN, and WiFi networks.

Experience with ticketing tools such as ServiceNow.

Minimum English B1 (B2 is a plus).

Disability certificate

What you'll get

What do we offer?

Permanent contract.

Salary between €20,000 and €21,000 gross per year.

23 days of vacation.

Environment with professional development opportunities.

permanent

EUR 20,000–21,000 per year

How you'll work

Hybrid work model.

Monday to Friday with rotating shifts between 8:00 AM and 7:00 PM.

hybrid

This job was automatically translated to English, .

About the company

ILUNION

ILUNION

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Spanish company
35000 employees

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