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IT Operations/Service Management - English C1 (Remote)

Remote, Madrid·Full-time·Added today

Overview

Job details

  • Full-time hours

    Per the ad.

  • Fully remote

    Per the ad.

Requirements

  • Have the right to work in Spain

    Infortec Consultores doesn't mention sponsorship in the ad.

  • Work in English

    English is required, per the ad.

  • Have 4+ years of experience

    Mid-level role.

This job was automatically translated to English.

Pay & benefits

What you'll get

We offer:

  • Full-time.
  • 100% remote.
  • Start date: October 2026.

Requirements

What we're looking for

Requirements

  • +4 years of experience in IT Operations, Service Management, or similar.
  • Experience in Incident and Change Management.
  • Coordination and organizational skills.
  • Good communication and reporting skills.
  • Experience working with technical teams.
  • English C1 or higher (essential).

Nice to have

  • ITIL / IT Service Management.
  • Excel / Power BI.
  • Monitoring and incident management tools.
  • Experience in Production Support or Technology Operations.
  • Knowledge of automation or scripting.

The role

We are looking to bring on an IT Operations / Service Management professional for a long-term project in a complex technological environment.

What you'll do

Functions:

  • Coordination and monitoring of IT operations.
  • Management and monitoring of incidents and changes.
  • Coordination of technical teams during incidents.
  • Alert management and monitoring.
  • Leadership of daily operational meetings.
  • Preparation of reports, KPIs, and dashboards.
  • Monitoring of SLAs, risks, and pending actions.
  • Identification of recurring problems and improvement proposals.
  • Communication with technical teams and different stakeholders.

Hiring process

If you believe you meet everything we are asking for, do not hesitate to apply.

About Infortec Consultores

Industry
IT Services
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