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Izertis
Izertis

Maintenance Technician (N1 Support)

Madrid, Spain·Competitive·On-site·Entry·Permanent·Spanish: Fluent

Added 2 days ago

Need a visa?No sponsorship mentioned, and this kind of work is rarely sponsored in Spain. See which routes exist.

About the role

At Izertis, we are looking to expand our team with the addition of a Maintenance Technician (N1 Support).

What you'll do

User support, microcomputing, Windows, Office 365, Active Directory, GPOs, printing, inventory, logistics, ServiceNow, Dameware, documentation.

A. User Support

Technicians will be responsible for providing direct user support and assistance:

• Receiving requests through the IT Services Portal.

• Initial diagnosis of incidents.

• Categorizing and redirecting requests.

• Resolving first-level and second-level incidents as applicable.

• Escalating to the appropriate managers or departments.

• Tracking the lifecycle of requests until closure.

• Updating the knowledge base.

• Assisting end users with corporate applications, especially Office 365.

B. Microcomputing and Digital Workplace. Complete tasks on end-user equipment:

• Initial preparation of equipment.

• Unpacking, assembly, connection, and physical testing.

• Installing and uninstalling workstations.

• Configuring computers, laptops, printers, scanners, and peripherals.

• Installing or replacing hardware components.

• Installing operating systems.

• Installing applications.

• Transferring data during equipment replacement.

• Configuring equipment in accordance with security standards.

• Resolving hardware/software incidents remotely and on-site.

• Diagnosing software, operating system, and application issues.

• Preliminary diagnosis and repair of hardware issues.

• Updating operating system and user software versions.

C. Microsoft Windows Systems and Associated Services. Basic operation and administration related to Windows environments:

• Operation and administration of Microsoft Windows systems.

• Administration and maintenance of Windows Server.

• User management in Active Directory.

• GPO management.

• Scripting.

• Report preparation.

• Support for Teams, SharePoint, and OneDrive users.

• Print server management.

• File server management.

• Maintenance and monitoring.

• Backup and recovery.

D. Printing Systems.

• Monitoring printers and multifunction devices.

• Proactive incident resolution.

• Managing incidents with external technicians when they cannot be resolved internally.

• Tracking incidents until closure.

• Help Desk support for users regarding printing equipment.

• Managing software tools for the printer fleet, including ServiceNow.

• Managing changes and internal equipment moves.

• Coordinating the installation of new equipment.

• Managing consumables.

• Replacing toner and managing residual toner containers.

• Managing backup equipment.

E. Logistics and Inventory. Hardware, software, and logistics management:

• Receiving materials.

• On-site verification of received materials.

• Labeling equipment.

• Registering assets in inventory.

• Updating hardware and software inventory.

• License management.

• Warehouse management.

• Support for equipment decommissioning and reassignment.

• Identifying the user or administrative unit associated with each asset.

• Managing loans of IT equipment.

• Managing equipment stock.

What you'll get

Permanent contract

On-site model.

Salary agreed upon, adapting to your experience and expectations.

Flexible schedule with a split shift on Fridays

Flexible compensation package where you can contract medical insurance, meal vouchers, childcare vouchers, or transportation.

You can enjoy free English classes to acquire a higher level or reinforce the one you already have.

You can enjoy 22 working days of vacation and your birthday off.

About the company & team

At Izertis, we drive the digital transformation of companies, organizations, and people through customized, innovative, and impactful technological solutions.

Founded in 1996, about to celebrate 30 years of history and included in the BME Continuous Market, Izertis is consolidated as one of the 1000 fastest-growing companies among European countries.

Currently, we are more than 2,300 professionals distributed in offices across Europe, America, and Africa, with a presence in more than 50 countries where we provide services and projects through a wide portfolio of solutions such as:

Software Engineering; Consultancy & Governance; Cloud & Infrastructure; Cybersecurity; AI & Data & Emerging Technologies; CX & Business Solutions and other technologies that enable transformation processes.

And you, would you like to join our team? If so, don't hesitate to apply so that the Talent team can get to know you!

Also, don't forget to check the job offers section of our website for other options that may be interesting to you:

https://www.izertis.com/es/talento

What do we look for in you?

  • Hardware: Desktop computers; assembly and replacement of components
  • Peripherals: Installation and configuration of scanners, printers, and other peripherals
  • Client operating systems: Windows 7, Windows 8, Windows 10, and Windows 11
  • Server operating systems: Windows Server 2008, 2012, 2016, 2019, 2022, and 2025
  • Office software: Office 365; Office 2013 and 2019
  • Linux: Linux alongside Windows
  • Networking: Connectivity between devices and network configurations
  • Applications: Installing applications such as Kofax Power PDF, Statgraphics, etc.
  • Remote support: Windows utilities and remote control tools such as Dameware
  • Databases: Database knowledge (SQL…)
  • Administration: Systems administration. Windows, Red Hat, and CentOS

Where would you like to be for this vacancy?

Madrid

You'll most likely need Spanish to apply.This job was automatically translated to English, .

About the company

Izertis

Izertis

IT Consulting

View company profile
Spanish company
1600 employees
Spain HQ: Gijón

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