* Hardware: Personal computer hardware; assembly and replacement of components
* Peripherals: Installation and configuration of scanners, printers, and other peripherals
* Client operating systems: Windows 7, Windows 8, Windows 10, and Windows 11
* Server systems: Windows Server 2008, 2012, 2016, 2019, 2022, and 2025
* Office Automation: Office 365; Office 2013 and 2019
* Linux: Linux coexistence with Windows
* Networks: Connectivity between equipment and network configurations
* Applications: Installation of applications such as Kofax Power PDF, Statgraphics, etc.
* Remote support: Windows utilities and remote control tools such as Dameware
* Databases: Knowledge of databases (SQL...)
* Administration: Systems administration. Windows, Red Hat, and CentOS

Permanent contract
On-site model.
Salary agreed upon based on your experience and expectations.
Flexible schedule with an intensive workday on Fridays
Flexible remuneration package where you can contract health insurance, restaurant vouchers, nursery vouchers, or transport.
You can enjoy free English classes to acquire a higher level or reinforce the one you already have.
You can enjoy 22 working days of vacation and your birthday.

At Izertis, we are looking to expand our team by incorporating a Maintenance Technician (L1 Support).

What will your functions be?

User support, micro-computing, Windows, Office 365, Active Directory, GPOs, printing, inventory, logistics, ServiceNow, Dameware, documentation.

A. User Support

Technicians must assume direct user care and support functions:

• Receipt of requests through the ICT Services Portal.
• Initial diagnosis of incidents.
• Categorization and redirection of requests.
• Resolution of first-level and second-level incidents when appropriate.
• Escalation to the corresponding managers or areas.
• Tracking the lifecycle of requests until closure.
• Updating the knowledge base.
• Assisting the end user in the use of corporate applications, especially Office 365.

B. Micro-computing and digital workstation. Complete tasks on end-user equipment:

• Initial preparation of equipment.
• Unpacking, assembly, connection, and physical testing.
• Installation and uninstallation of user workstations.
• Configuration of computers, laptops, printers, scanners, and peripherals.
• Incorporation or replacement of hardware components.
• Installation of operating systems.
• Installation of applications.
• Data transfer due to equipment change.
• Equipment configuration according to security standards.
• On-site and remote resolution of hardware/software incidents.
• Diagnosis of software, operating system, and application problems.
• Pre-diagnosis and repair of hardware problems.
• Updating operating system versions and user software.

C. Microsoft Windows Systems and associated services. Basic operation and administration related to Windows environments:

• Operation and exploitation service of Microsoft Windows systems.
• Administration and maintenance of Windows Server.
• User management in Active Directory.
• GPO management.
• Scripting.
• Report preparation.
• User support in Teams, SharePoint, and OneDrive.
• Print server management.
• File server management.
• Maintenance and monitoring.
• Backup and recovery.

D. Printing Systems.

• Monitoring of printers and multifunction devices.
• Proactive resolution of incidents.
• Incident management with external technicians when they cannot be resolved internally.
• Tracking incidents until closure.
• Help Desk support to users regarding printing equipment.
• Administration of software tools for fleet management, including ServiceNow.
• Management of internal equipment changes and movements.
• Coordination of new equipment installation.
• Consumables management.
• Replacement of toner and waste toner containers.
• Management of backup equipment.

E. Logistics and Inventory. Hardware, software, and logistics management:

• Receipt of material.
• On-site verification of received material.
• Equipment labeling.
• Registration of assets in inventory.
• Updating hardware and software inventory.
• License management.
• Warehouse management.
• Support for decommissioning and reallocation of equipment.
• Identification of the user or administrative unit associated with each asset.
• Management of IT asset loans.
• Equipment stock management.

What are we looking for in you?

* Hardware: Personal computer hardware; assembly and replacement of components
* Peripherals: Installation and configuration of scanners, printers, and other peripherals
* Client operating systems: Windows 7, Windows 8, Windows 10, and Windows 11
* Server systems: Windows Server 2008, 2012, 2016, 2019, 2022, and 2025
* Office Automation: Office 365; Office 2013 and 2019
* Linux: Linux coexistence with Windows
* Networks: Connectivity between equipment and network configurations
* Applications: Installation of applications such as Kofax Power PDF, Statgraphics, etc.
* Remote support: Windows utilities and remote control tools such as Dameware
* Databases: Knowledge of databases (SQL...)
* Administration: Systems administration. Windows, Red Hat, and CentOS

Where would you like to be for this vacancy?

Madrid

What can we offer you?

Permanent contract.

On-site model.

Salary agreed upon based on your experience and expectations.

Flexible schedule with an intensive workday on Fridays.

Flexible remuneration package where you can contract health insurance, restaurant vouchers, nursery vouchers, or transport.

You can enjoy free English classes to acquire a higher level or reinforce the one you already have.

You can enjoy 22 working days of vacation and your birthday.

About Izertis

At izertis, we drive the digital transformation of companies, organizations, and people through tailored, innovative, and impactful technological solutions.

Founded in 1996, about to complete 30 years of history and included in the BME Continuous Market, izertis is consolidating itself as one of the 1,000 fastest-growing companies among European countries.

Currently, we are more than 2,300 professionals distributed in offices across Europe, America, and Africa, with a presence in more than 50 countries where we provide services and projects through a wide portfolio of solutions such as:

Software Engineering; Consultancy & Governance; Cloud & Infrastructure; Cybersecurity; IA & Data & Emerging Technologies; CX & Business Solutions and other technologies enabling transformation processes.

Would you like to be part of our team? If so, do not hesitate to apply so that the Talent team can get to know you!

Additionally, do not forget to check other options that may be interesting to you in the offers section of our website:

https://www.izertis.com/es/talento