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Technology Support Trainee

On-site in Madrid·Added 25 days ago

Overview

Work mode
On-site, Madrid
Spanish
Fluent
English
Required
Education
Vocational training (FP Grado Medio)

Visa options

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Skills

Nice to have

Requirements

What we're looking for

Not required; prior internship, traineeship, or part‑time experience in IT support / helpdesk / desktop support is a plus.

Nice to have

  • Microsoft 365 administration basics (Outlook, Teams, SharePoint/OneDrive) including account setup, permissions, and mailbox/profile troubleshooting.
  • Windows 10/11 support and Active Directory tasks (user creation/disable, password resets, group membership, basic GPO awareness).
  • PC lifecycle support: device setup and imaging, software installation, peripheral configuration (printers, docking stations), and basic asset tracking.
  • Comfort working with ticketing tools and support processes (prioritization, communication, documentation, and timely follow‑up).
  • Networking fundamentals/basics (TCP/IP, DNS, DHCP, VPN), Wi‑Fi troubleshooting, and basic network documentation.
  • Languages: Spanish (fluent) and English.

Education & certifications

  • VET (Vocational Education and Training) in IT / Systems Administration / Networking, or a higher degree in IT (e.g., Computer Engineering or similar).

Pay & benefits

What you'll get

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

  • Worldwide experience - diversity of 150 different nationalities.
  • Career development opportunities full of national and international challenges.
  • Wide range of training programmes to enhance your skills.
  • Wellbeing initiatives, including flexible working conditions.
  • Team member recognition programmes, including Memorable Dates.
  • Ability to make a difference through our sustainability programme and volunteering initiatives.
  • Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.

The role

  • As an IT Support Intern, you will be part of the team that ensures employees can work smoothly by keeping our workplace technology running effectively. You will deepen your understanding of how a corporate support environment operates, gaining experience in diagnosing issues, assisting users, and learning the standards and tools that keep our systems stable and secure. This role is ideal for someone eager to build a strong foundation in technical support while growing in a dynamic and service-oriented environment.

What you'll do

  • Provide first-line IT support for HQ users: diagnose and resolve incidents for Windows, Microsoft 365, email, and connectivity.
  • Prepare and deploy PCs and peripherals: imaging, configuration, software installation, and onboarding/offboarding support (accounts and access).
  • Support office equipment (printers, meeting room devices, monitors, docking stations) and coordinate with vendors/escalation teams when needed.
  • Manage basic user administration tasks (password resets, group membership, shared mailboxes) following internal procedures and security guidelines.
  • Document resolutions and maintain accurate ticket/asset records to improve knowledge base and reduce repeat incidents.

About NH Hotels (Minor Hotels)

NH Hotels, part of Minor Hotels, is a major international hotel group headquartered in Madrid, Spain. The company operates a diverse portfolio of hotels across Europe, the Americas, and Asia, including the NH, NH Collection, and Anantara brands. With a strong presence in Spain, NH Hotels manages numerous properties in key cities and resort destinations, offering a wide range of hospitality services from luxury stays to business accommodations.

For international professionals, NH Hotels offers significant opportunities in Spain, with roles spanning hotel operations, culinary arts, and corporate functions. The company's culture emphasizes service excellence and career development, and its global footprint provides a dynamic environment for those looking to build a career in hospitality. With a central office in Madrid and properties across Spain, it is an attractive employer for those seeking to work in one of Europe's top tourism markets.

Industry
Hotels
Founded
1978
Employees
10,000–50,000
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Marbella and 8 more

Good to know if you are moving

  • NH Hotels is headquartered in Madrid, Spain, making it a central player in the Spanish hospitality market.
  • The company is part of Minor Hotels, a global group with properties in over 50 countries, offering international career mobility.
  • Many roles in Spain, such as reservations agents, require multilingual skills (e.g., German, French), which can be an advantage for international candidates.
  • The company offers a range of positions from entry-level to management, with opportunities in both urban and resort locations across Spain.
  • NH Hotels has a strong focus on training and development, with programs like paid internships in commercial and talent acquisition departments.

In their own words

About the company & team

Minor Hotels is a global hospitality group operating over 560 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.

As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today's global travellers through its diverse portfolio of 12 hotel brands - Anantara, Minor Reserve, Avani, Colbert Collection, Elewana, The Wolseley, NH, NH Collection, iStay, nhow, Oaks and Tivoli.

As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

Additional information

Are you looking for a new challenge?

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.

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