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CAU Support Technician - Data & Analytics | T&T Engineering

Hybrid in Madrid·Full-time·Added 19 days ago (last checked 8 Oct)

Deloitte

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Overview

Work mode: Hybrid, Madrid
Contract: Full-time
Education: University degree
Benefits: Flexible pay plan

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

We are looking for a support profile with a technical background in Data environments:

University degree in Computer Engineering, Information Systems, or similar, or higher-level vocational training with equivalent experience.
Previous experience in technical support for users (CAU / Service Desk / support for development teams).
Knowledge of Python, focused on the development of Data & Analytics assets. PySpark and familiarity with JupiterLab are valuable.
Handling of Git (mainly GitHub) at the support level: repositories, branches, permissions, and resolution of common user conflicts.
Experience with ITSM ticketing tools (Helix is valuable).
Good communication skills, empathy, and user orientation, as well as the ability to document.

Nice to have

Functional knowledge of at least one BI tool: QuickSight, Domo, or MicroStrategy (more than one is valuable).
Familiarity with some basic services of the AWS environment (S3, Athena, SageMaker Studio) is valuable.

The role

Imagine yourself participating in the transformation of the leading national and international organizations?

At Deloitte, we are committed to making an impact on society, our clients, and you.

We are looking for a Support Technician for the CAU of a Data & Analytics platform, providing support to developers and business users on development tools and BI.

Your main mission will be to resolve incidents and requests regarding Python, PySpark, and Git repositories, as well as to guide the user in their Ways of Working and to create guides that facilitate their autonomy in using the platform of an important client in the banking sector.

What you'll do

Resolve incidents and requests from users (developers and analysts) related to Python, PySpark, and Git repositories.
Provide service in a multi-channel model: ticketing tool (Helix), email inbox, Teams, and telephone support, ensuring the registration and traceability of all cases.
Support users in Europe (mainly Spain), Mexico, and Latin America, adapting the channel and communication to the preferences of each region.
Manage the complete lifecycle of the ticket: analysis, resolution or escalation, follow-up of pending cases awaiting user information, and application of closure policies.
Define and maintain the Ways of Working for user support, promoting good practices in the use of the platform.
Create and maintain guides, FAQs, and functional and technical documentation aimed at user autonomy.

How you'll work

Location: Madrid/Barcelona (hybrid model, mainly remote)

Hiring process

4 steps3 interviewsa task to do

Application
CV review
Initial phone call
Phone call
The information on your CV is checked and your expectations are discussed.
Online tests
Online test
Online tests depending on the role: English, numerical ability, competencies and abstract reasoning.
HR interview
With HR team
Group, individual or remote depending on the role and availability; covers your profile, interests, career history and competencies.
Business line interview
With one or more business-line professionals
With one or more professionals from the business line; covers responsibilities, duties, growth opportunities and possible technical questions.

Current employees can refer candidates.

Hiring process

If you like what you read, these are your next steps:

Apply to the offer by clicking on 'Send application now' and complete your profile
If you fit the position, our talent team will contact you to get to know you better

Start the process! We will guide you through the different phases until your incorporation.

About Deloitte

Deloitte is one of the Big Four professional services firms, providing audit, consulting, tax, and financial advisory services to a vast array of clients worldwide. With a global network spanning more than 150 countries, Deloitte is a category-defining leader in the consulting industry, employing hundreds of thousands of professionals. The firm's scale and breadth allow it to serve multinational corporations, governments, and startups alike, with deep expertise across technology, strategy, operations, and risk.

In Spain, Deloitte operates as a major employer with offices in multiple cities including Madrid, Barcelona, Bilbao, Seville, Valencia, and others. The Spanish practice is a key hub for technology and consulting talent, offering roles in areas such as SAP, cloud engineering, cybersecurity, data analytics, and AI. For international professionals, Deloitte Spain provides a dynamic, multicultural environment with opportunities to work on global projects, and the firm actively recruits multilingual talent, as evidenced by roles requiring German and other languages. The company's strong commitment to professional development and its global mobility programs make it an attractive destination for those looking to build a career in Spain.

Industry: Consulting
Founded: 1845
Employees: 400,000–500,000
Headquarters: London, UK
In Spain: Madrid, Barcelona, Bilbao and 12 more
Website: www2.deloitte.com

Good to know if you are moving

Deloitte Spain has offices in over 10 cities, including Madrid, Barcelona, Bilbao, Seville, Valencia, and Zaragoza, offering flexibility for relocation within Spain.
The firm actively hires international talent, with roles specifically seeking German speakers and other multilingual professionals for finance and accounting positions.
Deloitte offers structured career development programs, including audit and consulting tracks for juniors, which can be a strong entry point for recent graduates relocating to Spain.
Spain is a key technology hub for Deloitte, with significant investment in cloud, AI, and cybersecurity roles, providing opportunities for tech professionals.
Deloitte's global mobility programs allow employees to transfer between countries, making it easier for international hires to eventually move to Spain or other locations.

In their own words

About the company & team

What is it like to work at Deloitte?

🤩 High-impact projects where you will have a long career and learning path

☯️ Hybrid-flexible day-to-day: you will have flexible hours and a good balance between remote work and teamwork in our offices or those of our clients

⚽ Good atmosphere inside and outside the office: you will enjoy several team-building activities per year, cultural and sports activities... and much more!

🧘♀️ Comprehensive well-being: take care of yourself with our physical, mental, and financial health program... and with a medical team in the offices!

🤲 Social impact: You can sign up for a large number of national and international volunteering opportunities and pro-bono projects to put your time and talent at the service of those who need it most

🗣️Feedback and continuous learning culture: you will grow in an inclusive environment where equal opportunities and your personalized training plan will boost your development. Can you already see yourself at the Deloitte University in Paris?

🤝 Exclusive benefits for being part of Deloitte: you will be able to enjoy a wide catalog of benefits and a comprehensive flexible compensation plan

All open roles at Deloitte