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Senior Support Engineer (ReSharper)

Remote, Madrid·Added 5 days ago (last checked 19 Oct)

JetBrains

41 open roles

Overview

Work mode
Remote (Madrid)
Relocation
Full relocation support
English
Required
Experience
Senior level
Benefits
Private health insurance, gym access

Visa options

  • The ad doesn’t mention sponsorship

    Not a refusal, but not a yes. Worth asking in your first message.

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Skills

Requirements

What we're looking for

  • Proficiency with the.NET technology stack, Microsoft Visual Studio, and Visual Studio Code.
  • Ability to read, write, and debug C# applications effectively.
  • Practical experience investigating, troubleshooting, and supporting commercial software applications.
  • Understanding of generative AI applications within software development workflows.
  • Fluency in English with strong written and verbal communication skills.
  • Experience with Help Desk systems, bug-tracking tools, or support frameworks (Knowledge Centered Services).
  • Familiarity with modern IDEs and development tools across multiple platforms.
  • Experience onboarding and mentoring support engineers or handling escalated technical cases.

Nice to have

  • Curiosity to find the real cause, not just a workaround.
  • Ability to explain complex ideas clearly and simply.
  • Persistence when investigating edge cases from minimal data.
  • A user-first mindset that actively advocates for customer needs.
  • The ability to work independently while staying connected with a distributed team.
  • A commitment to continuously learning and expanding your technical craft.

Pay & benefits

What you'll get


Why join JetBrains?

  • Strong base salary. We offer competitive pay that reflects your skills and experience.
  • Flexible work location. Enjoy the freedom to work from home or from the office.
  • Remote work. Spend up to 30 days per year working remotely from abroad.
  • Extra time off. More days to relax, recharge, and do the things you love.
  • Medical insurance allowance. Enjoy peace of mind for you and your family
  • Learning and development opportunities. Access to conferences, courses, and language classes.
  • Relocation support. We help make your move as smooth and stress-free as possible.
  • Language classes. Pick up the local language or sharpen your English skills.
  • Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
  • Mental health support. To help you feel your best, we provide easy access to professional mental health services.
  • Sports benefit. Enjoy an on-site gym or sports club stipend.
  • Internal events. Join company-wide celebrations and team gatherings.

*Some benefits may vary depending on location.

The role

You work with the.NET stack, love diving deep into tricky technical problems, and enjoy helping developers. You want to advocate for users' interests and improve the developer tools so many developers use daily.

Success in this role means being a technical expert our users trust and a key partner to our development teams. You'll consistently get to the root cause of complex technical issues, turning user feedback into actionable product improvements. You'll leave our support resources better than you found them.

What you'll do

ReSharper enhances Visual Studio with advanced code inspections, refactorings, and navigation, while Rider and our.NET tools help developers build software across platforms. As software development evolves, especially with generative AI, our users run into complex technical challenges that require deep investigation.

This role exists to bridge the gap between our users and our product teams. You won't just answer tickets; you'll get to the root of complex bugs and help turn what you find into fixes and features. Working closely with developers, QA engineers, and marketing, you'll take ownership of technical issues, advocate for user needs, and help keep our developer community thriving.

  • Investigate and resolve complex technical issues submitted by users worldwide.
  • Reproduce edge-case user scenarios and submit clear, detailed bug reports to product teams.
  • Collaborate directly with developers and QA engineers to share product feedback and drive fixes.
  • Create knowledge base articles, troubleshooting guides, and issues to our bug tracker to help users self-serve.
  • Guide users to adopt new technologies, including generative AI tools within the development workflow.

Hiring process

5 steps4 interviewsa task to do
  1. Application

  2. Application review

  3. Recruiter interview

    With a recruiter

    Your experience, motivation and what excites you about JetBrains.

  4. Team interview

    With the team · Video call

    Online interview exploring your technical knowledge and experience.

  5. Test assignment

    In your own time

    Set for every role, not only developers; most can be done at home.

  6. Assignment review

    With potential future teammates

    Potential teammates review your work and may ask for fixes or clarifications.

  7. Final interview

    Advanced questions on hard skills to confirm you can handle the tasks of the role.

  8. Reference check

  • Application review may take a few weeks because of the volume received.
  • Apply even if you do not meet every requirement.

About JetBrains

JetBrains is a global software development company known for creating intelligent, productivity-enhancing tools for software developers, including IntelliJ IDEA, PyCharm, ReSharper, and the Kotlin programming language. Founded in 2000 and headquartered in Prague, Czech Republic, the company has grown to over 2,000 employees worldwide, with a strong reputation in the developer tools industry. JetBrains is privately held and profitable, with a diverse portfolio that includes IDEs, domain-specific languages, and team collaboration tools like YouTrack and Space.

JetBrains has a significant presence in Spain, with a growing team of engineers, product managers, and designers working remotely or from hubs in Madrid and Barcelona. The company is known for its remote-friendly culture, with many roles open to candidates across Spain. For international professionals, JetBrains offers a collaborative, engineering-driven environment, competitive compensation, and the opportunity to work on widely-used tools that shape the software development landscape. The company values innovation and technical excellence, making it an attractive destination for top talent.

Industry
Developer Tools
Founded
2000
Employees
1,000–5,000
Headquarters
Prague, Czech Republic
In Spain
Madrid, Barcelona

Good to know if you are moving

  • JetBrains offers a flexible remote work policy, with many roles open to candidates across Spain, not just in major cities.
  • The company is known for its strong engineering culture and invests heavily in R&D, with a focus on AI and machine learning for developer tools.
  • JetBrains provides a comprehensive relocation package for international hires, including visa support and assistance with moving to Spain.
  • The company has a flat organizational structure, encouraging collaboration and innovation across teams.
  • JetBrains is a profitable, privately held company, offering stability and long-term career growth.

In their own words

About the company & team

We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale.

Additional information

We are an equal opportunity employer

We know great ideas can come from anyone, anywhere. That's why we do our best to create an open and inclusive workplace - one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.

We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

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