Have the right to work in Spain
Kayzen doesn't mention sponsorship, but this role may fit the Digital nomad visa.
Work in English
English is required, per the ad.
Have 3+ years of experience
Mid-level role.

Pay & benefits

What you'll get

Exceptional career growth and learning opportunity
A unique opportunity to be part of an experienced team of industry experts and entrepreneurs who bring massive change to the Adtech market
Direct, day-to-day work experience with the management
A fun, driven, and multinational team located across Germany, India, UK, Argentina, Ukraine, Turkey, Spain and many more countries
A flexible work-from-home arrangement
A 500-dollar home-office setup budget
A 1000-dollar annual learning and development budget

Requirements

What we're looking for

3+ years of experience managing performance-driven web clients - must-have.
Hands-on experience with programmatic or digital advertising platforms.
Proven ability to build and drive processes that truly move the needle for clients.
Capable of working independently and collaboratively
Strong analytical skills: able to dig into data, spot trends, and turn insights into action.
A proactive mindset: you're comfortable tackling challenges and finding solutions quickly.
Attention to detail

Nice to have

Good to have: Chinese language skills

The role

In this role, you will play a vital role in driving customer satisfaction, fostering long- term relationships and contributing to the overall growth and success of the company.

What you'll do

Responsibilities

We are seeking a highly proactive Customer Success Manager who will take full ownership of customer relationships. The ideal candidate will have a solutions-oriented mindset and provide clients with proactive consultations and data-driven campaign optimization recommendations on a daily basis.

Customer Success Management

Form a deep understanding of the client's business & goals
Provide DSP advisory and strategic consultation from the onboarding phase
Maintain detailed internal documentation of client information (Hubspot), interactions (call notes), feature requests (product wishlist), and campaign strategies
Conduct engaging and informative Quarterly Business Reviews focusing on learnings, growth opportunities, and evangelizing on product roadmap

Account Strategy and Campaign Management

Co-manage and optimize campaigns with the Client or Trading team, analyzing aggregate performance and log-level data to improve strategies.
Report on account progress weekly / bi-weekly to internal and external stakeholders (client, PSS Lead, Product teams, etc)
Set and achieve monthly and quarterly growth and milestone targets together with your Team Lead.
Owning end-to-end client success and results through proactive optimizations, troubleshooting, and coordination

Feedback Loop and Product Development

Proactively identify and address emerging client needs
Work closely with the product team on enhancements based on client feedback.
Efficiently troubleshoot issues and communicate them to the product and technical teams
Provide regular feedback to management about client needs, market & competitor intelligence

description

Europe, Remote
________________________

Hello👋 I am Joaquin, Trading and Analytics Lead at Kayzen, and I am now looking for a Customer Success Manager to join our global team 🙌

But wait, you have not heard of Kayzen before?😃

Kayzen is a mobile demand-side platform (DSP) dedicated to democratizing programmatic advertising. We enable leading apps, agencies, media buyers, and brands to run programmatic customer acquisition, retargeting, and brand performance campaigns through its self-serve and managed service options. Built on the core pillars of performance, transparency, control, and empowerment, Kayzen powers the world's best mobile marketing teams with bespoke solutions that fuel business growth and deliver a competitive advantage. With an unprecedented scale of 160B+ daily ad requests from 1.6B+ unique users worldwide, we serve up to 1B+ ads per day in 180 countries. Kayzen is accessible through our APIs and user interface.

The Team

In-Depth Mastery of Kayzen DSP for Client Success
Strategic Client Management and Campaign Excellence
Leading in Industry Knowledge and Trends
Client Advocacy and Relationship Building

Sounds interesting, doesn't it?

About Kayzen

Kayzen is an advertising technology (AdTech) company specializing in programmatic advertising and digital media buying. The company provides a platform that enables brands and agencies to plan, execute, and optimize digital advertising campaigns, leveraging data science and automation to improve performance and efficiency. While the company's global headquarters are in Berlin, Germany, it operates with a strong international presence, including a significant hub in Spain.

In Spain, Kayzen has established a growing office, primarily in Madrid, which serves as a key center for its data science, marketing, and customer success operations. The company's culture is described as dynamic and data-driven, with a strong emphasis on innovation and collaboration. For international professionals, Kayzen offers a fast-paced environment where English is often the working language, making it an accessible option for those looking to relocate to Spain. The roles currently open in Spain, such as Senior Data Scientist and Programmatic Trader, highlight the company's focus on technical expertise and analytical skills.

Industry: AdTech
Founded: 2018
Employees: 100–500
Headquarters: Berlin, Germany
In Spain: Barcelona
Website: kayzen.io

Good to know if you are moving

The company's working language is English, making it accessible for international professionals without requiring Spanish fluency.
The Barcelona office is a key hub for data science and marketing roles, offering a chance to work in one of Europe's most vibrant cities.
The company offers a modern, flexible work environment with a strong focus on personal growth and data-driven decision making.
Roles in Spain are primarily in high-growth areas like data science and programmatic trading, which are highly transferable skills.
The company is at the forefront of the AdTech industry, providing exposure to cutting-edge technologies and large-scale data processing.

In their own words

About the company & team

The CSM team serves a dual-purpose role within the organization, acting as a crucial link between our customers and our product & service offerings. This position is instrumental in understanding and addressing customer needs, ensuring that our solutions are aligned with their goals and challenges. Additionally, the CSM is responsible for developing comprehensive account strategies that focus on growth and customer success, owning the execution of the same along with the Trading Team and other internal stakeholders.

To succeed in this role you need:

All open roles at Kayzen