Customer Success | Onboarding Specialist

🌟 What do we offer you at Vidext?

• Fixed salary: €26,000-€34,000 gross annually + variable
• Permanent contract from the start.
• Tax benefits: meal, transportation, and childcare.
• 23 vacation days to disconnect and recharge, plus Christmas Eve and New Year's Eve off to enjoy the holidays.
• Young and dynamic team in a growing startup, with a collaborative environment and constant support.
• Learning and professional development opportunities with real chances to grow and train.
• Work modality: hybrid
• Flexible hours and intensive workday on Fridays and during the summer.

Join the artificial intelligence revolution at Vidext! 🚀

Corporate communication needs to change because the way we consume content has already changed.

Vidext is a scale-up transforming how companies create, share, and measure their content, through an intelligent communication platform that empowers teams with AI.

We already work with more than 220 companies like Iberdrola, Loewe, ISDIN, or Mapfre. Now we are looking for someone eager to learn and contribute from day one.

Are you passionate about technology, the startup environment, and want to develop your career as a Customer Success specialist focused on onboarding? We are looking for you to join our team at Vidext!

🌟 What will your missions be?

• Lead the onboarding process for new clients, ensuring a smooth experience from signing to launch.
• Guide and train clients in using the platform/product, translating complex processes into clear and adapted explanations for each audience.
• Coordinate and manage implementation projects, establishing schedules, priorities, and deliverables with multiple accounts in parallel.
• Support project customization, assisting with design, layout, and configuration to ensure a solution aligned with the client's identity.
• Act proactively, anticipating questions or needs and offering recommendations before issues arise.
• Maintain close and professional communication with different stakeholders, reinforcing trust and satisfaction from the start of the relationship.
• Identify opportunities for continuous improvement in the onboarding process and provide feedback to the internal team (product, support, sales).

💼 The profile we are looking for:

• Previous experience in Customer Onboarding, Customer Success, or as an Implementation Specialist (ideally in SaaS or digital environments is a plus).
• Communication and training skills: able to explain complex processes clearly and pedagogically.
• Project management and organization skills with multiple clients.
• Attention to detail and aesthetic sensibility to assist with design, layout, and customization.
• Proactivity: you don't wait for the client to ask; you anticipate and propose.
• Ability to manage priorities and respond with agility in changing environments.
• High level of Spanish and English (oral and written).

If you are ready to be part of our story, apply now! We are eager to meet you and build the future of corporate communication together.

#Vidext #ArtificialIntelligence #CustomerSuccess #StartupLife