DevOps Technical Support Specialist

Remote, Madrid·Added 3 days ago

knowmad mood

381 open roles

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Overview

Job details

Permanent contract
Per the ad.
Fully remote
Per the ad.

Requirements

Have the right to work in Spain
knowmad mood doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Have 2+ years of experience
Junior-level role.

This job was automatically translated to English.

Pay & benefits

What you'll get

✅Permanent contract

✅ 100% REMOTE

✅In-house training and access to certifications ♻Check out our calendar here:

https://www.knowmadmood.com/en/talent/training

✅Flexible compensation plan (health insurance, transport, childcare vouchers, restaurant cards)

✅Brand ambassador program through our referral plan

Refer your friends and earn extra rewards!

✅Events, meetups, techdays, talks... and much more!

✅ 26 days of annual leave (22 vacation days, 2 personal days, and 24 and 31 December as company holidays by default)

✅ Working hours: 8:30 to 18:00 (Monday to Thursday) and 8:00 to 15:00 on Fridays, with an intensive summer schedule from July to August from 8:00 to 15:00.

Requirements

What we're looking for

At least 2-3 years of experience in technical support, operations, or DevOps environments, participating in the analysis and resolution of incidents of a certain complexity.

• Basic knowledge of Linux.

• Basic knowledge of Git.

• Basic level experience with Bash and Python.

• Handling of configuration files and technical troubleshooting.

• Basic knowledge of REST APIs and HTTP protocol.

• Basic knowledge of CI/CD and pipelines.

• Basic knowledge of containers and Kubernetes.

• Basic knowledge of authentication and authorization.

• Basic knowledge of observability and monitoring (Grafana).

• Familiarity with Jira and incident management tools.

• Experience or basic knowledge of Azure Cloud.

• Analytical capacity to investigate problems and find their root cause.

• Technical English.

• Communication, collaboration, and teamwork skills.

Nice to have

Additionally, we will highly value if you have experience and/or knowledge in:

• GitHub Actions and workflow management.

• CI/CD pipelines in GitHub environments.

• ArgoCD or the Argo ecosystem.

• Automation through Bash and Python.

• Kubernetes and cloud platforms.

• Advanced technical support oriented towards diagnosis and problem resolution.

• DevOps culture and continuous improvement.

• Interest in continuing to develop your professional career in the DevOps field.

The role

What you'll do

• Analyze, investigate, and resolve incidents in a DevOps environment of a certain complexity.

• Identify the root cause of problems and coordinate their resolution with different technical teams.

• Follow up on incidents that require prolonged investigation or the participation of multiple areas.

• Collaborate with development, platform, and operations teams to ensure service stability.

• Participate in the continuous improvement of support processes, tools, and procedures.

• Contribute to the automation of operational tasks through scripting and DevOps tools.

About knowmad mood

knowmad mood is an IT consulting and technology services company based in Madrid, Spain, specializing in digital transformation, cloud infrastructure, data engineering, cybersecurity, and enterprise software development. With a strong focus on emerging technologies like AI, automation, and DevOps, the company serves clients across sectors including insurance, retail, and manufacturing, offering both project-based consulting and managed services. They operate with a distributed team model, supporting remote and hybrid work across Spain.

For international professionals, knowmad mood offers a dynamic and flexible work environment with many roles available as 100% remote or hybrid positions across Spain, including in Madrid, Barcelona, and Palma de Mallorca. The company emphasizes continuous learning and innovation, making it an attractive option for tech talent looking to work on modern stacks like Java, Kubernetes, Azure, GCP, and AI platforms. While the company is Spanish-founded, its client base and project scope often require English proficiency, providing opportunities for non-Spanish speakers to integrate.

Industry: IT Consulting
Founded: 2010
Employees: 500–1,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Palma de Mallorca
Website: knowmadmood.com

Good to know if you are moving

Many roles are offered as 100% remote within Spain, providing flexibility for international hires to live anywhere in the country.
The company has offices in Madrid, Barcelona, and Palma de Mallorca, offering options for hybrid work in major Spanish cities.
English proficiency is required for many positions, making it accessible for non-Spanish speakers.
knowmad mood focuses on modern technologies like Java, Kubernetes, Azure, GCP, and AI, offering opportunities to work on cutting-edge projects.
The company supports professional development with a strong emphasis on certifications and continuous learning.

In their own words

About the company & team

We are knowmad mood!

We are a leading company in digital transformation, constantly evolving and at the forefront of technology. We were born to drive real change through innovation and sustainable development, with the mission of delivering value to our clients and empowering our talent.

Made up of more than 3,000 creative, digital, and innovative people connected by a shared purpose and capable of building connections with people around the world. A responsible, flexible team with a high capacity to adapt to the needs of our clients and the market, while delivering value, vision, creativity, expertise, professionalism, and passion for technology in every project.

The values that guide our direction and lead us toward excellence are collaboration, innovation, commitment, fun, and trust.

Additional information

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At knowmad mood, we are committed to equal opportunities and respect for diversity. We apply our Equality Plan and the principle of non-discrimination in all our recruitment processes.

All open roles at knowmad mood