Materials Sales Assistant - 30h Rotating Shift
Leroy MerlinNew
A Sales Specialist will provide expert advice and customer service to residents. The role offers various benefits including flexible compensation and professional development.
Alicante
The English-language job board for Spain
87,000+ live jobsCustomer Relationship Coordinator (Checkout)
On-site in Cocentaina·Full-time·Added 13 days ago
Still open when we checked on 26 Sept
Leroy Merlin
313 open roles
Overview
Job details
Full-time
Per the ad.
Requirements
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in Cocentaina
No relocation package mentioned.
Have 2+ years of experience
Mid-level role.
This job was automatically translated to English.
Requirements
What we're looking for
A minimum of 2 years of prior experience is required.
Good knowledge of office software tools.
The role
The Store Customer Relations Coordinator will be responsible for ensuring the best customer experience before, during, and after their visit to the store, in payment and through the various existing communication channels, by knowing and making available a complete offering of high-level personalized services defined by Store Management.
With the CRL, they propose action plans to the rest of the store. They are responsible for planning and organizing the day-to-day activities of the Customer Relations team based on the needs of the store's operations and customer flow. They are responsible for promoting the various in-store payment services, facilitating customer autonomy, taking into account the company-wide strategy, as well as ensuring agile customer payment processing.
What you'll do
Coordinates their team to ensure excellent customer reception(welcoming) at the store entrance through initial contact. Ensuring an excellent customer experience.
Listens to customer needs using the tools available at any given time, such as NPS, GMB, and RCO. And proposes, in coordination with the CRL, action plans to respond to the identified needs.
Helps coordinate with the CRL the organization of the team to regularly conduct exit surveys with customers who did not make a purchase and, when possible, providing solutions to the customer in real time.
Helps the CRL follow up on action plans derived from exit surveys with customers who did not make a purchase.
About Leroy Merlin
Leroy Merlin is a French home improvement and DIY retail chain, part of the Adeo group, operating over 100 stores across Europe and Brazil. In Spain, Leroy Merlin runs a dense network of large-format stores (more than 90 outlets) under the banner of Leroy Merlin España, covering most provinces with a strong focus on home improvement, construction materials, and garden products. The company is a major employer in the Spanish retail sector, with a significant workforce in stores across the country.
For international professionals, Leroy Merlin España offers a distinctive retail environment with roles spanning sales, logistics, and project management. The company's Spanish operations are decentralized, with stores in nearly every autonomous community, from Madrid and Barcelona to smaller cities like León, Sagunto, and La Orotava. They hire for both store-based and support roles, and the work culture emphasizes customer service and operational efficiency. While Spanish is the working language, the company's scale and structure can offer opportunities for professionals with retail, logistics, or project management backgrounds.
- Industry
- Retail
- Founded
- 1923
- Employees
- 100,000–200,000
- Headquarters
- Lille, France
- In Spain
- Madrid, Barcelona, Seville and 37 more
- Website
- leroymerlin.es
Good to know if you are moving
- Leroy Merlin operates a large network of stores across Spain, with a strong presence in many cities beyond Madrid and Barcelona, including smaller cities like León, Sagunto, and La Coruña.
- The company is part of the Adeo group, a global alliance of home improvement retailers, which can offer international professionals opportunities for cross-border mobility.
- Roles are often customer-facing and store-based, so Spanish language proficiency is typically required for most positions.
- The company offers a wide range of roles, from sales and logistics to project management, which can be a good fit for professionals with different backgrounds.
- Working hours and contracts vary by store and role, with many positions offering part-time or rotating schedules.
In their own words
Additional information
If you would like to learn more about our Purpose, values and actions and our job openings, we leave at your disposal our Leroy Merlin Spain Corporate Careers Website.
CHANGING OUR WORLD IS IN OUR HANDS!
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