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Customer Experience Manager - McDonald's Arenal Playa (Palma)

On-site in Palma·Added today (last checked 21 Oct)

McDonald's Spain

826 open roles

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Overview

Work mode: On-site, Palma
Hours: Rotating shifts, including nights · Includes weekends

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Ongoing training paid for by the company.
Opportunities for growth and professional development.
Employee benefits through our app with special promotions and discounts.
Culture of respect, inclusion, and teamwork.

Come and grow with us!

The role

We are looking for a dynamic, organized, and customer-oriented person to hold the position of Customer Experience Manager in our restaurant. Their mission will be to guarantee an exceptional experience for our customers, enhancing the brand image and collaborating on marketing actions and local activities.

Customer service and experience

Ensure the good image of the restaurant and the comfort of the customers.
Offer personalized service, especially to children, families, and the elderly.
Manage and resolve complaints or claims in an effective and positive manner.
Collaborate in birthday parties and events organized in the restaurant.
Support during high-volume periods to speed up service.

Operational management

Supervise the correct placement of promotional material and campaigns.
Control cleanliness, order, and decoration (children's area, Happy Meal display, etc.).
Collaborate in table service and support at the counter or kiosks if necessary.

Marketing and local activities

Execute national and local marketing actions.
Coordinate activities such as birthdays, school visits, or special events.
Control inventory of promotional material and children's items.
Perform follow-up on promotion results.

What are we looking for?

Positive attitude, willingness to learn, and teamwork.
Availability to work rotating shifts (mornings, afternoons, nights, weekends, and holidays).
Agility, efficiency, and good time and priority management during peak hours.

About McDonald's Spain

McDonald's is the world's largest fast-food restaurant chain, operating over 40,000 locations in more than 100 countries. In Spain, McDonald's is a major quick-service restaurant employer, with hundreds of restaurants across the country, from large cities to coastal towns. The company's operations in Spain are managed through a network of franchisees and corporate locations, offering roles in restaurant management, customer service, and food preparation.

For international professionals, McDonald's Spain offers widespread entry-level and management opportunities in a structured, globally recognized environment. The company is known for its training programs and career progression, with many managers starting as crew members. Spanish language skills are typically required for customer-facing roles, but the company's global brand and standardized operations make it a familiar and accessible employer for newcomers to Spain.

Industry: Fast Food
Founded: 1940
Employees: 100,000+
Headquarters: Chicago, USA
In Spain: Madrid, Barcelona, Sevilla and 7 more
Website: mcdonalds.es

Good to know if you are moving

McDonald's Spain operates over 500 restaurants across the country, providing opportunities in many cities and towns.
The company offers structured training and career advancement programs, with many managers promoted from crew positions.
Spanish language proficiency is typically required for customer-facing roles, but the global brand and standardized procedures ease the transition for international staff.
McDonald's Spain is known for its inclusive hiring practices, including roles specifically for people with disabilities.
Positions are often part-time and flexible, making them accessible for those relocating or studying in Spain.