Customer Relationship Coordinator

• A minimum of 2 years of prior experience is required.
• Good knowledge of office software tools.

What do we offer?

At Leroy Merlin we have a purpose that gives meaning to who we are and everything we do, a guide that is our commitment to you and to the planet. Everything we offer you seeks to awaken in you the motivation to create environments where you can live better.

Because we are sure of one thing: if we set our minds to it, changing the world is in our hands and in yours.

Social Action is one of the fundamental pillars of Leroy Merlin Spain, being an added value for the entire company, but also for the community. Through various actions: renovation and refurbishment projects, donations, solidarity products, corporate volunteering and our "Dignified Homes" Grant Program, we contribute to building a better world and society.

The Store Customer Relations Coordinator will be responsible for ensuring the best customer experience before, during, and after their visit to the store, in payment and through the various existing communication channels, by knowing and making available a complete offering of high-level personalized services defined by Store Management.

They know the details of each service and promote their use, with objectives to be met established from the action plan by the Customer Relations Leader (CRL). They maintain continuous contact with the customer, which allows them to identify areas for improvement.

With the CRL, they propose action plans to the rest of the store. They are responsible for planning and organizing the day-to-day activities of the Customer Relations team based on the needs of the store's operations and customer flow. They are responsible for promoting the various in-store payment services, facilitating customer autonomy, taking into account the company-wide strategy, as well as ensuring agile customer payment processing.

• Coordinates their team to ensure an excellent welcome for customers at the store entrance through initial contact, guaranteeing an outstanding customer experience.
• Listen to customer needs through the tools available at any given time, such as NPS, GMB, and RCO. And propose, in coordination with the LRC, action plans to respond to the needs identified.
• Assists the LRC in coordinating the team to regularly conduct exit surveys for customers who did not make a purchase and, when possible, provides solutions to customers in real time.
• Supports the LRC in following up on action plans derived from no-purchase exit surveys.

The place where we demonstrate our purpose face to face. If you share this goal and your satisfaction comes from helping customers bring their ideas and projects to life, this is the place for you.

Joining our store team means working in a co-creation environment where you can live our company values and purpose alongside the customer. Would you like to join us?

We show you here in this video:

If you would like to learn more about our Purpose, values and actions and our job openings, we leave at your disposal our Leroy Merlin Spain Corporate Careers Website.

CHANGING OUR WORLD IS IN OUR HANDS!