Public Relations Manager

• Minimum of 2 years of experience in responsibility positions in customer service, public relations, or team management.

• Training related to Tourism, Protocol, Communication, Administration, or related areas.

• Excellent communication skills and customer orientation.

• Leadership, organization, and problem-solving skills.

• High level of Spanish and English. Knowledge of other languages will be valued.

• Proficiency in IT tools and incident management.

Be the face of excellence in one of the most recognized water parks in the world!

At Siam Park, we are looking for a Public Relations Manager. Personalized attention, hospitality, and excellence in service are part of our identity. If you enjoy leading teams, creating unique experiences, and offering exceptional service, we want you on our team.

You will be the person responsible for leading the Public Relations department, guaranteeing excellent attention to our visitors and coordinating the team to offer a close, professional service oriented toward customer satisfaction. Your work will contribute to strengthening the image and reputation of Siam Park as an international benchmark in the leisure and tourism sector.

• Coordinate and supervise the Public Relations team.

• Guarantee excellent customer service at all contact points with visitors.

• Manage incidents, complaints, and inquiries, offering effective solutions oriented toward customer satisfaction.

• Coordinate the reception and service of VIP clients, groups, authorities, and collaborators.

• Collaborate with other departments to ensure a comprehensive and high-quality experience.

• Supervise compliance with the service and quality standards established by the company.

• Prepare activity reports, satisfaction indicators, and improvement proposals.

• Train, motivate, and evaluate the team, promoting a culture of service and hospitality.

• Identify opportunities to improve the visitor experience and reinforce the park's image.

• Among other functions related to the position.

If you are passionate about customer service, enjoy leading people, and want to be part of a team that works to create unforgettable experiences, this is your opportunity!

At Siam Park, we believe that every smile, every welcome, and every detail makes a difference. If you share our passion for excellence and service, we invite you to take the next step in your professional career, we are waiting for you!

• Availability to work in shifts, including weekends and holidays.