Customer Experience Consultant

• 📦 A couple years of experience in logistics, supply chain, project logistics or related fields.
• 🌎 Fluency in both Spanish and English.
• 💬 Excellent communication skills and confidence when coordinating with multiple stakeholders.
• 🤝 Strong stakeholder management and relationship-building skills.
• 🌟 A passion for customer service excellence and customer centricity.
• 🎯 Results-oriented mindset.
• ⏱️ Strong organizational skills and the ability to perform under pressure.
• 👥 A team-player attitude with a collaborative approach to achieving business goals.
• ⚙️ Good understanding of operational processes.
• 🚀 Ability to drive issues to resolution with a strong sense of urgency and persistence.
• 😊 Positive, proactive, and solution-oriented attitude.

At Maersk, we put you in the driver's seat of your own career. You'll be trusted, empowered, and supported to take on new challenges and grow professionally. 📈 We offer a dynamic global career at the heart of world trade, giving you the opportunity to make a meaningful impact on a global scale.

With our presence in more than 130 countries, you'll have the opportunity to explore diverse career paths across borders, cultures, and disciplines. 🌍 Wherever your ambitions lie, Maersk can help you get there.

We invest in our people through innovative learning and development programs, competitive benefits, and a culture that celebrates collaboration, performance, and growth. 🤝✨

Are you a customer-focused professional who is passionate about delivering exceptional customer experiences? Do you have a high-energy, dynamic mindset and always strive to achieve the best in what you do? ⚡ Do you enjoy working in a fast-paced environment? 🚀

Then this role is for you!

We have an exciting opportunity to join our team as a Customer Experience Agent! 🌟

• 🚢 Manage and monitor the end-to-end shipment process.
• 🤝 Coordinate with various stakeholders involved in shipment handling.
• 🔄 Orchestrate the overall flow of end-to-end shipments.
• 💡 Deliver added value to customers by leveraging strong business knowledge and process understanding.
• 📞 Resolve queries from shippers, customers, Key Account Managers, and other stakeholders in a timely and professional manner.
• 🎯 Maintain a customer-centric approach, proactively preventing errors and minimizing their recurrence.
• 📝 Prepare and submit documentation accurately and on time while keeping stakeholders informed of shipment status.
• 📈 Support customer retention and identify cross-selling and upselling opportunities.
• 📣 Maintain proactive communication, including regular participation in customer conference calls to ensure seamless operations.
• 🤝 Partner with KCMs and Commercial teams to establish and strengthen customer relationships.
• ✅ Comply with customer-specific SOPs and monitor relevant KPIs.

📍 This position is based in Valencia, Spain