Customer Service Manager - Food Channel
This role manages customer service for the food sector, handling the order-to-delivery process. You will resolve incidents, manage orders, and optimize logistics processes.
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Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in Santa Cruz de Tenerife
No relocation package mentioned.
Have 2+ years of experience
Mid-level role.
Higher vocational training (FP Grado Superior)
“Grado, Licenciatura, Diplomatura o FPII (FP Superior en Administración, Logística, Comercio Internacional, Transporte y Logística, ADE, Economía o similar).” — per the ad.
This job was automatically translated to English.
Degree, Bachelor's, Diploma, or Higher Vocational Training (Higher Vocational Training in Administration, Logistics, International Trade, Transport and Logistics, Business Administration, Economics, or similar).
Minimum of 2 years of experience in similar procurement, purchasing, or logistics positions.
Experience and knowledge in ERPs (SAP, Navision, Business Central, Sage, etc.) and Excel handling.
Knowledge in inventory management, purchase planning, and analysis of stock rotation and coverage.
Key competencies: Analytical capacity, organization and planning, results orientation, negotiation skills, teamwork, and resilience to pressure during campaigns or demand peaks.
Your mission will be to ensure efficiency in the processing of administrative, management, and handling tasks derived from the distributor's procurement activity.
Carry out the distributor's procurement in accordance with the standards set by Central Operations.
Maintain, review, and analyze the Safety Stock (SS) and Lead Time of the different products and suppliers.
Participate actively in the development of procurement-related projects led by Central Operations.
Report stockouts, supplier delays, and any other incidents detected during procurement to the Warehouse Manager.
Propose continuous improvements within the scope of the Procurement process.
Maintain a fluid relationship with the distributor's different suppliers.
Maintain an adequate stock level per category in accordance with the standards set by Central Operations and Management.
Handle the company's operational IT tools at an advanced level.
Mahou San Miguel is Spain's leading brewer and one of the largest in Europe, with a portfolio that includes iconic beer brands such as Mahou Cinco Estrellas, San Miguel, Alhambra, and Solán de Cabras water. The company operates multiple production plants and distribution centers across Spain, employing thousands of people in brewing, logistics, and commercial roles. As a family-owned business with a strong domestic market presence, it also exports to over 70 countries, making it a significant player in the global beverage industry.
With its headquarters in Madrid, Mahou San Miguel has a deep-rooted presence throughout Spain, with offices and facilities in cities like Barcelona, Valencia, Seville, and many others. The company is known for its strong corporate culture, commitment to sustainability, and innovation in areas like AI and data science, as evidenced by recent roles in machine learning and generative AI. For international professionals, Mahou San Miguel offers a unique opportunity to work in a traditional yet forward-looking Spanish company, with roles ranging from logistics and operations to tech and data, though most positions require Spanish language proficiency.
Our commitment to diversity, inclusion, and equal opportunities has been present since our founding in 1890. Our vision, in this sense, is to "build the future through the sum of unique individuals, actively promoting diversity as a source of wealth in society." Therefore, this offer is aimed at anyone who meets the requirements for the position, regardless of their characteristics.
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