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Customer Service Manager - Food Channel

On-site in Madrid·Added today

Mahou San Miguel

59 open roles

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Overview

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in Madrid
No relocation package mentioned.
Have 2+ years of experience
Mid-level role.
University degree
“Licenciatura o grado en Económicas, o similar.” — per the ad.

This job was automatically translated to English.

Requirements

What we're looking for

Bachelor's degree in Economics, or similar.
At least 2 years of experience in customer service and management positions.
Customer orientation.
Ability for teamwork and transversal work.
Autonomy and agility in decision-making within their area of responsibility.

Nice to have

Knowledge of EDI Language will be valued.

Languages

English B2.2

The role

Develop the customer service process as the company's interlocutor regarding service aspects, offering an integral service from order generation to delivery (order to delivery), pursuing proactive collaboration with the customer in search of efficiency and process optimization.

What you'll do

Carry out customer service by providing information and resolving incidents, collaborating with their needs, and being proactive in proposing improvement actions
Manage orders, master file parameterization, resolution of automatic and manual order holds/blocks, urgency management, shortage management, order optimization, review of logistics penalties, and other area actions
Escalate incidents and report customer status to the area supervisor
Detect weak points and areas for improvement in customer service processes, making proposals for work procedures and tools, considering the impact on commercial and logistics policies and in search of operational cost efficiency
Collaborate internally with other company departments in order to offer the best customer service efficiently
Follow-up, coordination (related departments), resolution, and communication to the customer of delivery incidents

About Mahou San Miguel

Mahou San Miguel is Spain's leading brewer and one of the largest in Europe, with a portfolio that includes iconic beer brands such as Mahou Cinco Estrellas, San Miguel, Alhambra, and Solán de Cabras water. The company operates multiple production plants and distribution centers across Spain, employing thousands of people in brewing, logistics, and commercial roles. As a family-owned business with a strong domestic market presence, it also exports to over 70 countries, making it a significant player in the global beverage industry.

With its headquarters in Madrid, Mahou San Miguel has a deep-rooted presence throughout Spain, with offices and facilities in cities like Barcelona, Valencia, Seville, and many others. The company is known for its strong corporate culture, commitment to sustainability, and innovation in areas like AI and data science, as evidenced by recent roles in machine learning and generative AI. For international professionals, Mahou San Miguel offers a unique opportunity to work in a traditional yet forward-looking Spanish company, with roles ranging from logistics and operations to tech and data, though most positions require Spanish language proficiency.

Industry: Beverages
Founded: 1890
Employees: 3,000–5,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona, Burgos and 14 more
Website: mahou-sanmiguel.com

Good to know if you are moving

Mahou San Miguel is headquartered in Madrid, offering a central location for professionals interested in living in Spain's capital.
The company has a strong presence across Spain, with production plants and distribution centers in cities like Burgos, Lleida, and Málaga, providing opportunities in various regions.
While most roles are in Spanish, the company is investing in data science and AI, creating opportunities for international tech professionals.
As a leading Spanish brand, working at Mahou San Miguel offers deep insight into Spanish consumer culture and the beverage industry.
The company emphasizes sustainability and innovation, with initiatives in water management and renewable energy.

In their own words

Additional information

Our commitment to diversity, inclusion and equal opportunities has been present since our founding in 1890. Our vision, in this sense, is to "build the future through the sum of unique individuals, actively promoting diversity as a source of wealth in society".

That is why this offer is directed to any person who meets the requirements for the position, regardless of their characteristics.

All open roles at Mahou San Miguel