Marlex is a leading Spanish human resources and recruitment consultancy specializing in talent acquisition, temporary staffing, and executive search. With over 30 years of experience and a network of more than 60 offices, the company serves a wide range of industries including aerospace, engineering, healthcare, and administration, positioning itself as one of the top HR firms in the country.

Headquartered in Catalonia, Marlex has a deep-rooted presence across the Spanish territory, with significant operations in Madrid and Barcelona. For international professionals, Marlex acts as a key gateway to the Spanish job market, frequently managing recruitment processes for high-tech sectors like mobility and defense that require multilingual talent and specialized technical expertise.

Founded in 1996 in Girona, Marlex began as a local recruitment firm before expanding nationwide. It has grown into one of the largest HR consultancies in Spain, focusing on proximity to both clients and candidates.

For international professionals

Operates a network of over 60 physical offices across Spain, providing extensive local market coverage.
Specializes in high-growth sectors for international talent, including Aerospace, Engineering, and IT.
Frequently manages recruitment for roles requiring multilingual capabilities, specifically English and French.
Acts as a primary recruiter for major industrial and technology hubs in Madrid, Barcelona, and Andalusia.

Customer Service Administrator (Native French)

Marlex Recruiting

This job was originally posted in Spanish and automatically translated to English. You'll most likely need Spanish to apply.

Job Description

Customer Service Administrator - Native French | Terrassa

Would you like to be part of a stable project within a company in full international expansion?

Do you have experience in customer service and are you a native French speaker?

If you are looking for a position with direct contact with international clients and job stability,

this is your opportunity!

At Marlex People, we are collaborating with a company dedicated to the distribution of raw materials for the cosmetics, food, and pharmaceutical sectors which, with the recent opening of its subsidiary in France, is looking to incorporate a Customer Service Administrator to support the French market from its offices in Terrassa.

What will be your mission in the company?

The selected person will be responsible for the comprehensive management of French clients, performing the following functions:

Complete management of orders from clients in the French market.
Issuance and tracking of pro forma invoices.
Monitoring the repacking process until the completion of orders.
Supervision of the preparation and dispatch of orders destined for France.
Control of shipping dates and delivery tracking.
Management and resolution of client incidents.
Telephone assistance and customer support.
Claiming and tracking payments of outstanding invoices.
Coordination between clients in France and the technical department (documentation, certificates, etc.).
Review and correction of translations of technical documentation.
Translation of product content for the website.
Updating and maintaining data in the CRM.

What can we offer you?

Permanent contract in a stable position.
Full-time schedule of 40 hours per week.
Split shift from Monday to Friday, with flexibility in start and end times.
100% on-site work in Terrassa.
Immediate incorporation.
Excellent working environment in a consolidated company with international growth.
Annual gross salary between €25,000 and €30,000, depending on the experience provided.

What do we need from you?

Native French (essential).
Previous experience in Customer Service.
User-level proficiency in IT tools.
Degree in Administration, Trade, or similar is valued.
Basic knowledge of accounting.
Experience with Salesforce (CRM) is valued.
No knowledge of chemistry is required.
Residency in Terrassa or Vallès Occidental.
Valid work permit (if not an EU citizen).
Organized, resourceful person oriented towards the customer.

View original advert (Spanish)

Administrativo/a Customer Service - Francés Nativo | Terrassa

¿Te gustaría formar parte de un proyecto estable dentro de una empresa en plena expansión internacional?

¿Cuentas con experiencia en atención al cliente y eres francés/a nativo/a?

Si buscas una posición con contacto directo con clientes internacionales y estabilidad laboral,

¡esta es tu oportunidad!

Desde Marlex People estamos colaborando con una empresa dedicada a la distribución de materias primas para los sectores de cosmética, alimentación y farmacia que, con la reciente apertura de su filial en Francia, busca incorporar un/a Administrativo/a de Customer Service para dar soporte al mercado francés desde sus oficinas de Terrassa.

¿Cuál será tu misión en la empresa?

La persona seleccionada será responsable de la gestión integral de los clientes franceses, realizando las siguientes funciones:

Gestión completa de pedidos de clientes del mercado francés.
Emisión y seguimiento de facturas proforma.
Seguimiento del proceso de reenvasado hasta la finalización de los pedidos.
Supervisión de la preparación y expedición de pedidos destinados a Francia.
Control de fechas de envío y seguimiento de entregas.
Gestión y resolución de incidencias con clientes.
Atención telefónica y soporte al cliente.
Reclamación y seguimiento de cobros de facturas pendientes.
Coordinación entre clientes en Francia y el departamento técnico (documentación, certificados, etc.).
Revisión y corrección de traducciones de documentación técnica.
Traducción de contenidos de productos para la página web.
Actualización y mantenimiento de datos en el CRM.

¿Qué te podemos ofrecer?

Contrato indefinido en una posición estable.
Jornada completa de 40 horas semanales.
Horario partido de lunes a viernes, con flexibilidad de entrada y salida.
Trabajo 100 % presencial en Terrassa.
Incorporación inmediata.
Excelente ambiente de trabajo en una empresa consolidada y en crecimiento internacional.
Salario bruto anual entre 25.000 € y 30.000 €, en función de la experiencia aportada.