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Customer Experience and Service Operations Coordinator (Healthcare)

Hybrid in Getafe·Added yesterday (last checked 14 Oct)

Agency

Marlex Staffing

939 open roles

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Overview

Salary: €29,159 a year
About €1,880 a month after tax.
Work mode: Hybrid, Getafe
English: Required
Experience: 2+ years

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

Minimum of 2 years of experience in customer service, operational coordination, or after-sales services.
Organizational, prioritization, and problem-solving skills.
Customer focus and excellent communication skills.
English level B2.
Proficiency in digital tools (SAP, ServiceNow, Outlook, Office, etc.).

Nice to have

Experience in technical service, electromedicine, or the healthcare sector will be valued.

Pay & benefits

What you'll get

Temporary: Estimated duration (6 months-1 year).
Annual remuneration: 29,158.50€ + Meal Allowance + Teleworking Allowance
Start date: November 2026
Dynamic environment in a leading company in the healthcare sector.
Development opportunity in an international and highly specialized environment.

The role

MARLEXPEOPLE needs to recruit for a world-leading healthcare technology company, located in Getafe (Madrid), a Customer Experience and Service Operations Coordinator Healthcare.

The main mission will be to coordinate technical incidents, plan the activity of field engineers, and guarantee agile and excellent service to customers, ensuring compliance with established service levels and contributing to the continuous improvement of the customer experience.

What you'll do

Management of incidents and service requests.
Coordination and planning of the activity of technical teams and field engineers.
Monitoring and ensuring compliance with service levels and response times.
Proactive communication with customers and internal areas.
Identification and promotion of improvements in operational processes and customer experience.

About Marlex Staffing

Marlex Staffing is a staffing and recruitment agency operating in Spain, specializing in connecting industrial and agricultural professionals with employers across the country. The company focuses on placing workers in roles such as logistics, manufacturing, agricultural transport, and technical maintenance, serving as a bridge between job seekers and companies in sectors like food production, industrial manufacturing, and agricultural services.

With its headquarters in Vic, Catalonia, Marlex Staffing has a strong presence across Spain, particularly in industrial and agricultural hubs. For international professionals, the agency offers an entry point into the Spanish labor market, with roles that often require Spanish language skills and a willingness to work in hands-on, operational environments. The company's work culture is practical and field-oriented, reflecting the blue-collar nature of the positions it fills, and it is a relevant option for those seeking immediate employment in Spain's industrial and agricultural sectors.

Industry: Staffing
Website: marlex.net

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