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Front of House Trainee

On-site in Costa d'en Blanes·Added 8 days ago (last checked 23 Oct)

Marriott International

89 open roles

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Our summary

Work mode: On-site, Costa d'en Blanes

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No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

The role

As part of the Front of the House Trainee Program at The St. Regis Mardavall Mallorca Resort, you will have the opportunity to immerse yourself in the world of luxury hospitality and gain hands-on experience across different guest-facing departments. Depending on operational needs and learning opportunities, trainees may rotate between Front Office, Butler Service, and the St. Regis Butler Desk, developing a comprehensive understanding of the guest journey while learning the renowned St. Regis service standards.

What you'll do

Assist and realize guest check-ins and check-outs.
Support room allocation and pre-arrival preparations, considering guest preferences.
Identify upselling opportunities and learn best practices & how to apply it.
Handle guest inquiries and coordinate requests with relevant departments.
Update guest profiles and preferences in the system.
Promote resort facilities, experiences, and loyalty program benefits.
Learn and apply guest recovery techniques and service excellence standards.
Personalize guest stays according to individual preferences and occasions.
Create memorable and thoughtful guest experiences and distinctive moments.
Think and arrange personalized welcome amenities and special in-room arrangements.
Anticipate guest needs and deliver exceptional, personalized service.
Connect with guests, conduct guest follow-ups and satisfaction checks.
Support special celebrations, surprises, and VIP experiences.
Learn and apply St. Regis Butler Service standards and luxury hospitality etiquette.
Assist in maintaining guest preference records to enhance future stays.
Handle guest requests via email, telephone, and internal communication channels.
Support pre-arrival communication and itinerary planning.
Coordinate restaurant reservations, spa appointments, transfers, and special arrangements.
Maintain accurate guest preference records and profiles.
Monitor open requests and ensure timely follow-up and resolution.
Liaise with operational departments to ensure seamless guest experiences before, during, and after the stay.
Support guest feedback follow-up and service recovery initiatives.
Assist with the preparation of VIP arrivals and daily operational planning.

Hiring process

3 steps2 interviewsa task to do

Application
Phone screen
With a Talent Acquisition · Phone call
An initial conversation about the role and your job history to determine fit.
Interviews
One or several behavioural interviews, by phone, video or in person depending on the opportunity.
Assessment
Not every role
Checks whether your experience and technical skills meet the role's requirements; for some roles it is part of the application, for others it comes between interview stages.
Final review and offer · With a hiring manager

Interview questions are behavioural, about your specific experience.
Prepare your own questions: candidates are interviewing Marriott too.

About Marriott International

Marriott International is one of the world's largest hospitality companies, operating a portfolio of over 8,700 properties across more than 30 brands in 139 countries and territories. The company manages a diverse range of hotel brands from luxury properties like The Ritz-Carlton, EDITION, and W Hotels to premium and select-service brands, and also operates the Marriott Bonvoy travel program. With over 400,000 associates worldwide, Marriott is a global leader in the hospitality industry, known for its scale, brand diversity, and commitment to guest satisfaction.

In Spain, Marriott operates a significant number of properties, including the iconic Hotel Arts Barcelona, The Madrid EDITION, and The Ritz-Carlton Tenerife, Abama. The company's Spanish presence is substantial, with hotels in major cities like Barcelona, Madrid, Ibiza, and Tenerife, offering roles in food & beverage, rooms, finance, and human resources. For international professionals, Marriott provides a structured environment with clear career paths, internal mobility opportunities, and a global network that can facilitate relocation within the company. The company's scale and brand recognition make it an attractive employer for those seeking to build a career in hospitality in Spain.

Industry: Hospitality
Founded: 1927
Employees: 100,000+
Headquarters: Bethesda, USA
In Spain: Madrid, Barcelona, Ibiza and 1 more
Website: careers.marriott.com

Good to know if you are moving

Marriott operates in over 130 countries, offering potential for internal transfers and global career mobility.
The company has a well-defined internal mobility program, allowing employees to apply for positions in different countries, including Spain.
Marriott offers a comprehensive benefits package, including health insurance, retirement plans, and travel discounts.
The company is known for its strong culture of 'putting people first', which can be a positive factor for international hires.
Marriott has a structured training and development program, including the Marriott Voyager program for leadership development.

In their own words

About the company & team

Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Additional information

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

All open roles at Marriott International