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Receptionist Intern

On-site in Deià·Added today (last checked 10 Nov)

Belmond

7 open roles

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Our summary

Work mode: On-site, Deià
English: Required
Education: University degree

Visa options

The ad rules out sponsorship
Per the ad: “In order to be eligible, you must be a current student and a citizen of one of the member states of the European Union.”

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Skills

Requirements

What we're looking for

Currently studying towards a hospitality related degree.
5-6 months of internship.
Advanced in English.
Team player.
Willingness to learn.
In order to be eligible, you must be a current student and a citizen of one of the member states of the European Union.

Pay & benefits

What you'll get

At Belmond we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

Allowance is provided.
Meals are provided.
Accommodation.

The role

As a Receptionist Intern at La Residencia, a Belmond Hotel, you will be responsible for ensuring and achieving guest satisfaction, whilst collaborating in all reception activities and providing a high service, following the Leading Quality Assurance Standards.

At Belmond, we believe in nurturing your career while ensuring that every guest encounters an exceptional stay. By joining our internship program, you will have the opportunity to redefine luxury travel and gain valuable practical experience in your desired field. We are looking for dynamic individuals who are enthusiastic about crafting incomparable travel experiences.

What you'll do

To collaborate in check-in of the guests that arrives to the hotel and escorts them to the room, following the internal procedures and standards.
To collaborate in check-out of the guests, providing the correct bill following the internal procedures and standards.
To take care of the guests' complaints and make sure that all complaints are resolved according to guests' satisfaction.
To report the situations to the HOD and to the Glitch Report.
To have an efficient contact and assists the guests according to their individual needs and expectations.
To make sure that there is an effective communication with reservations, concierge, housekeeping and other departments, in order to organise the guest stay according to their needs and requests.
To make sure that the credit policy is strictly followed.
To operate with the OPERA PMS Computer System.
To collaborate with all administrative tasks of the department.
To answer phone calls and make reservations for rooms, restaurants, excursions, etc.

About Belmond

Belmond is a global luxury hospitality company that owns and operates a portfolio of iconic hotels, trains, and river cruises in some of the world's most sought-after destinations. With a history dating back to 1976, the company is known for its exceptional service and unique properties, including the Hotel Cipriani in Venice and the Eastern & Oriental Express. Belmond operates in over 20 countries and is part of the LVMH group, which acquired it in 2019, reinforcing its position as a leader in the luxury travel sector.

In Spain, Belmond operates the renowned La Residencia, a luxury hotel in Mallorca, and the Algarve's Belmond Reid's Palace, though the latter is in Portugal. The company's Spanish presence is centered on Mallorca, where it offers roles in food and beverage service. For international professionals, Belmond provides a prestigious work environment with opportunities to develop skills in high-end hospitality, often in stunning locations, and the chance to work within a global network of luxury properties.

Industry: Hospitality
Founded: 1905
Employees: 1,000–5,000
Headquarters: London, UK
In Spain: Mallorca

Good to know if you are moving

Belmond is part of the LVMH group, offering employees access to a vast luxury network and potential career mobility across brands.
The company operates in over 20 countries, providing opportunities for international transfers and global career progression.
Working at Belmond often includes benefits such as accommodation or meals for certain roles, especially in remote or resort locations.
Belmond emphasizes heritage and service excellence, making it an ideal place for professionals passionate about luxury hospitality.
The Spanish property, La Marcha, is located in Mallorca, a popular destination with a high quality of life and a strong international community.

In their own words

About the company & team

La Residencia, a Belmond Hotel, is a culture-filled oasis in Mallorca’s charming artist enclave of Deià, perched between the UNESCO World Heritage Tramuntana Mountains and the Mediterranean. Individual rooms and suites are arranged across several honey-coloured buildings. Art classes, donkey treks and a celebrated spa are among the tranquil pleasures on offer to our guests. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

La Residencia, a Belmond Hotel, is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

All open roles at Belmond