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Front Office Trainee

On-site in Barcelona·Added yesterday

Overview

Job details

  • €500 a month

    Gross, as stated in the ad.

  • Internship contract

    Per the ad.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Speak fluent Spanish

    Listed as a requirement in the ad.

  • Work in English

    English is required, per the ad.

  • Work on-site in Barcelona

    No relocation package mentioned.

Requirements

What we're looking for

  • Working in a dynamic environment where every day is unique.

  • Being a warm, helpful, and guest-oriented communicator.

  • Working independently when you're ready, while knowing when to ask for support.

  • Being flexible and proactive in responding to guest and operational needs.

  • Working closely with the Front Office and wider hotel teams.

  • Bringing an energetic, professional, and representative attitude to every guest interaction.

  • Excellent communication and interpersonal skills.

  • A genuine passion for hospitality and creating memorable guest experiences.

  • Ability to handle multiple tasks and prioritize effectively in a fast-paced environment.

  • Exceptional problem-solving skills and a positive, can-do attitude.

  • English and Spanish are essential.

Nice to have

  • Knowledge of Opera and Microsoft Office is preferred.

Pay & benefits

What you'll get

  • A dynamic and enthusiastic team - a culture where great colleagues become true friends.

  • Employee discount rates in more than 8000 hotels, for you and your family.

  • Your personal development taken seriously.

  • Room for your ideas and creativity - your vision is important to us.

  • Working from a beautiful location, as all our hotels are well designed.

The role

JOIN US AS FRONT OFFICE TRAINEE AT LABTWENTYTWO.

LAB22 is seeking a highly motivated front Office Trainee to join our team. As a Front Office Trainee, your primary focus would be on providing excellent customer service and ensuring smooth and efficient front office operations.

What you'll do

As a Front Office Trainee / Lobby Ambassador you will:

  • Welcome and greet guests upon arrival with a warm, friendly, and professional attitude.

  • Provide luggage assistance and support group arrivals with porterage services.

  • Ensure the lobby is organized, clean, and presented to the highest standards at all times.

  • Assist guests with hotel information, local recommendations, special requests, and general enquiries.

  • Coordinate and deliver in-room amenities and other guest requests.

  • Support the Front Office team with check-in and check-out processes in line with brand standards.

  • Maintain accurate guest records, including personal information, payment details, and preferences.

  • Assist with daily Front Office and lobby operations, ensuring a smooth and positive guest experience.

  • Handle guest complaints and requests in a professional and solution-oriented manner.

  • Comply with hotel security, fire regulations, and all health and safety legislation.

Hiring process

Please apply via this vacancy and our colleagues from the Talent team will contact you as soon as possible.

We look forward to receiving your application!

About Odyssey Hotel Group

Odyssey Hotel Group is a hospitality company operating a portfolio of hotels, primarily in Spain. The group focuses on the management and operation of hotels, offering services across various segments of the hospitality industry. While the company's exact scale is not widely publicized, it operates multiple properties and is active in the Spanish hospitality market.

For international professionals, Odyssey Hotel Group offers opportunities within the dynamic Spanish tourism sector. The company's presence in Spain provides a chance to work in a key European travel destination, with roles likely spanning hotel operations, guest services, and management. As a growing hospitality group, it may appeal to those seeking hands-on experience in the industry within a Spanish context.

Industry
Hospitality
Headquarters
Spain

Good to know if you are moving

  • The company operates hotels in Spain, offering opportunities in the country's leading tourism sector.
  • As a hospitality group, roles may include hotel operations, guest services, and management positions.
  • Working in Spain provides exposure to a major European travel market with diverse international visitors.
  • The company's careers page is hosted on Recruitee, indicating an active recruitment process for various positions.

In their own words

About the company & team

We are Odyssey Hotel Group, Europe's most ambitious hotel operator and the team behind many famous global hospitality names. We partner with Marriott, IHG, and Accor to develop exceptional properties across various brands, from Holiday Express to Marriott's Autograph collection. Powered by over 700 employees and supported by Activum SG as our major shareholder, our purpose is to create wonderful stories through a passion for unique and locally inspired hotel design and attention to every detail. We achieve this through a culture of enabling and empowering our teams to be masters of the art of hospitality.

You'll be joining a fast-moving, ambitious and successful team that's shaking up the industry we love. If you thrive on responsibility, share a passion for great service, and are a natural collaborator, we'll be a good fit. We pride ourselves on with a collaborative mindset.

Located close to Barcelona's beautiful beaches in 22@district. Inspired and enhanced by natural forms, sustainability, and the latest technological advances LABTWENTYTWO embraces the future of hospitality.

Eco-conscious forms the blueprint of LABTWENTYTWO. Being dedicated to the future means protecting it. Here, luxury is in harmony with our green ethos, making us the hotel of choice for the planet-conscious and the future-orientated.

With every space and guest touchpoint perfectly designed to spark creativity, LABTWENTYTWO is a melting pot for creative minds. It provides all the elements necessary for the brilliant innovations of tomorrow. With 185 state-of-the-art designed hotel rooms, a restaurant and rooftop bar, meeting rooms and co-working spaces, the perfect balance is created between work and pleasure.

All open roles at Odyssey Hotel Group
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