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Guest Assistant / Front Office Agent
On-site in Barcelona·Added 15 days ago
84 open roles
Overview
Requirements
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in Barcelona
No relocation package mentioned.
Have 2+ years of experience
Mid-level role.
University degree
“-Degree or vocational training in Hospitality, Tourism, Hotel Management, Business Administration, or a related field.” — per the ad.
Pay & benefits
What you'll get
Salary in accordance with the hospitality industry collective bargaining agreement and variable incentive system.
Requirements
What we're looking for
-Minimum 2 years of previous experience in a hotel Front Office or Reception role.
-Previous experience with hotel management systems and reservation and billing processes.
-Knowledge of PMS systems; experience with Opera is required.
-Good working knowledge of Microsoft Office and digital tools.
-Knowledge of check-in and check-out procedures, as well as reservation and cancellation policies.
-Excellent communication and interpersonal skills, with a strong guest-focused approach.
-Strong teamwork and collaboration skills, with the ability to work effectively with different operational departments.
-Sales-oriented mindset and ability to promote additional hotel services.
-Ability to work independently and make appropriate decisions in emergency situations.
-Professional appearance and excellent customer service skills.
-Strong attention to detail, flexibility, empathy and a proactive attitude.
-Results-oriented and committed to quality and guest satisfaction.
-Ability to work in a fast-paced hospitality environment and adapt to changing operational needs.
Education & certifications
-Degree or vocational training in Hospitality, Tourism, Hotel Management, Business Administration, or a related field.
The role
As a Guest Assistant (front office agent), you will be responsible for providing an exceptional guest experience throughout the entire stay, from check-in and check-out to their interactions with the hotel team and facilities.
You will welcome and assist guests, respond to enquiries, manage calls and emails, process payments and invoices, and support the Front Office team with daily operational tasks. You will also act as an expert on the hotel and its surroundings, providing recommendations and information to exceed guest expectations.
The role includes building strong relationships with new and returning guests, promoting additional hotel services and opportunities to increase revenue, and creating positive interactions both in person and by phone. You will work closely with the Lobby team and other operational departments to ensure a seamless and memorable guest experience.
You will also contribute to maintaining a clean, organised and welcoming lobby area, ensuring that hotel quality standards are consistently met.
Hiring process
Application
Phone screen
With a Talent Acquisition · Phone call
An initial conversation about the role and your job history to determine fit.
Interviews
One or several behavioural interviews, by phone, video or in person depending on the opportunity.
Assessment
Not every role
Checks whether your experience and technical skills meet the role's requirements; for some roles it is part of the application, for others it comes between interview stages.
Final review and offer · With a hiring manager
- Interview questions are behavioural, about your specific experience.
- Prepare your own questions: candidates are interviewing Marriott too.
About Marriott International
Marriott International is one of the world's largest hospitality companies, operating a portfolio of over 8,700 properties across more than 30 brands in 139 countries and territories. The company manages a diverse range of hotel brands from luxury properties like The Ritz-Carlton, EDITION, and W Hotels to premium and select-service brands, and also operates the Marriott Bonvoy travel program. With over 400,000 associates worldwide, Marriott is a global leader in the hospitality industry, known for its scale, brand diversity, and commitment to guest satisfaction.
In Spain, Marriott operates a significant number of properties, including the iconic Hotel Arts Barcelona, The Madrid EDITION, and The Ritz-Carlton Tenerife, Abama. The company's Spanish presence is substantial, with hotels in major cities like Barcelona, Madrid, Ibiza, and Tenerife, offering roles in food & beverage, rooms, finance, and human resources. For international professionals, Marriott provides a structured environment with clear career paths, internal mobility opportunities, and a global network that can facilitate relocation within the company. The company's scale and brand recognition make it an attractive employer for those seeking to build a career in hospitality in Spain.
- Industry
- Hospitality
- Founded
- 1927
- Employees
- 100,000+
- Headquarters
- Bethesda, USA
- In Spain
- Madrid, Barcelona, Ibiza and 1 more
- Website
- careers.marriott.com
Good to know if you are moving
- Marriott operates in over 130 countries, offering potential for internal transfers and global career mobility.
- The company has a well-defined internal mobility program, allowing employees to apply for positions in different countries, including Spain.
- Marriott offers a comprehensive benefits package, including health insurance, retirement plans, and travel discounts.
- The company is known for its strong culture of 'putting people first', which can be a positive factor for international hires.
- Marriott has a structured training and development program, including the Marriott Voyager program for leadership development.
In their own words
About the company & team
The Guest Assistant reports to the Guest Assistant Supervisor and/or Guest Assistant Manager and works collaboratively with the Lobby team and other operational departments.
Additional information
Additional Information: This hotel is owned and operated by an independent franchisee, Selenta Hospitality Manco, S.L.,. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel's employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
This company is an equal opportunity employer.
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