Spa Supervisor

• High School Diploma, Secondary Education Certificate, or equivalent qualification.

• Minimum of 2 years of relevant experience in a Spa, wellness center, luxury hotel, or similar hospitality environment.

• Knowledge of Spa operations, treatment scheduling, guest service, and wellness industry standards.

• Ability to lead, motivate, coach, and develop team members.

• Strong organizational, problem-solving, and decision-making skills.

• Guest-focused mindset with a passion for delivering exceptional service.

• Sales and upselling skills related to Spa treatments and retail products.

• Ability to work collaboratively across multiple departments.

• Excellent communication and interpersonal skills.

• Proactive, professional, and results-oriented approach.

• Proficiency in Microsoft Office and Spa reservation management systems.

• Fluency in Spanish and English; additional languages are considered an asset.

• Valid authorization to work in Spain.

Preferred Qualifications

• Additional education or certification in Wellness, Spa Management, Hospitality, or related fields.

• Previous supervisory experience within a luxury Spa or hotel environment.

• Knowledge of Forbes, Marriott, Ritz-Carlton, or other luxury hospitality service standards.

• Attractive salary package aligned with your experience and responsibilities within a leading luxury hospitality company.

• Travel around the world across our more than 9,500 hotels with exclusive employee rates through our "Explore Rate" program. These benefits also extend to your family, partner, and parents.

• Enjoy a 20% discount on Food & Beverage offerings at our more than 9,500 hotels worldwide.

• Enjoy a 50% discount on our own culinary offerings.

• Did you know that residents of Tenerife may receive up to 75% discounts on flights?

• Extensive corporate benefits with numerous discounts for leisure activities and travel.

• Special birthday surprise on your special day.

• Enjoy a unique resort stay experience after one year of service with us.

• We provide 13th and 14th month salary payments.

• Innovative training concepts supporting your professional growth, including access to our own learning university.

• Career development opportunities and advancement prospects within an international company.

• Complimentary meals provided in our employee dining facility.

• No need to worry about uniforms (where applicable). We provide and clean your professional attire.

• We love celebrating our employees through team outings, employee appreciation events, Employee Week celebrations, anniversaries, and much more.

• We actively support our community through various social responsibility initiatives and encourage you to participate.

• Your health is one of our top priorities, which is why we offer comprehensive occupational healthcare services.

Instantly recognizable, The Ritz-Carlton Tenerife, Abama is the island's most iconic resort: an oasis of relax where the sea, land, and subtropical vegetation blend seamlessly with iconic Moorish-inspired architecture. The resort's 462 guest rooms and suites, divided between the vibrant Citadel and the exclusive Retreat, enjoy magnificent views of the Atlantic Ocean, Mount Teide, or the resort's lush gardens.

An award-winning culinary destination in its own right, this 5-star resort in Tenerife features world-class restaurants ranging from light, casual dining to Michelin-starred fine dining experiences. Offering a haven of escape, this timeless resort boasts multiple swimming pools, a 2,500 m² Spa & Fitness Center, and the largest Ritz Kids program in Europe.

JOIN OUR TEAM!... as a Spa Supervisor Who are we looking for?

Are you passionate about wellness, luxury service, and team leadership? As a Spa Supervisor, you will play a key role in the daily operation of our Spa facilities, ensuring exceptional guest experiences while maintaining the highest standards of quality and service that define The Ritz-Carlton.

If you are an organized, dynamic, and guest-focused professional with experience in wellness, spa, or hospitality environments, this is an excellent opportunity to further your career at one of Europe's most prestigious resorts.

What we're looking for in you...

How we inspire you...

Your responsibilities will include...

• Inform employees of general hotel information, internal policies, operational procedures, and any relevant department communications.

• Respond to guest inquiries regarding Spa services, treatments, facilities, and retail products.

• Verify guest information and confirm scheduled treatments prior to service delivery.

• Oversee the daily appointment schedule, ensuring the efficient management of bookings, resources, and guest flow.

• Coordinate last-minute schedule changes, resolve booking issues, and ensure a seamless guest experience.

• Actively promote Spa services, treatments, and retail products to support revenue and departmental objectives.

• Manage inventory requests and monitor stock levels of Spa products, supplies, and equipment.

• Inspect work areas, tools, and equipment to ensure compliance with company cleanliness, safety, and quality standards.

• Coordinate with the Engineering department regarding preventive and corrective maintenance needs within the Spa.

• Support management with recruitment, onboarding, training, scheduling, coaching, and employee development activities.

• Lead by example and foster a culture of excellence, professionalism, and outstanding guest service.

• Ensure compliance with operational procedures, company policies, and brand standards.

• Report and document accidents, injuries, incidents, and unsafe working conditions in accordance with company guidelines.

• Deliver exceptional guest experiences by anticipating guest needs and providing personalized solutions.

• Build and maintain positive working relationships with team members and collaborate effectively with other resort departments.

• Ensure adherence to quality standards and implement corrective action plans when necessary to improve performance and guest satisfaction.

• Protect the confidentiality of guest and company information at all times.

• Perform other reasonable job duties as requested by supervisors or management.