Spa Receptionist

• Previous experience in a spa, wellness center, luxury hotel, or hospitality reception role.
• Experience working with reservation and scheduling systems; knowledge of Book4Time and Opera is highly preferred.
• Strong guest service skills with a genuine passion for creating memorable experiences.
• Ability to confidently recommend and promote spa treatments, services, and retail products.
• Excellent organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Strong communication and interpersonal skills.
• Professional appearance and demeanor that reflects luxury hospitality standards.
• Ability to resolve guest concerns with empathy and a solution-oriented mindset.
• Fluency in Spanish and English is required; additional languages are a strong plus.
• Proficiency with Microsoft Office applications and general administrative tasks.
• Flexibility to adapt to operational needs, including weekends and holidays when required.

• Special Hyatt hotel rates for you, your family, and friends from day one.
• Discounts at hotel restaurants and bars.
• Employee restaurant with nutritious and varied daily menus.
• Free access to a wellbeing and mental health support platform.
• Continuous training, professional development, and real career growth opportunities across Hyatt hotels worldwide.

At Grand Hyatt Barcelona, one of the city's newest and most prestigious luxury landmarks, we are looking for a passionate, service-oriented, and highly organized Spa Receptionist to join our Wellness team.

As a Spa Receptionist, you will be the first point of contact for our guests, creating a warm welcome and ensuring an exceptional spa experience from arrival to departure. You will play a key role in the day-to-day operation of the spa, combining outstanding guest service with strong coordination, administrative, and sales skills.

If you are passionate about luxury hospitality, enjoy connecting with people, and thrive in a dynamic environment where attention to detail matters, this is an exciting opportunity to develop your career within a world-class hospitality brand.

As a Spa Receptionist at Grand Hyatt Barcelona, you are an ambassador of the Hyatt brand, responsible for creating memorable wellness experiences through personalized service and operational excellence.

You will work closely with Spa Therapists, Front Office, Housekeeping, and other hotel departments to ensure seamless operations and an outstanding guest journey.

The Spa Receptionist is responsible for supporting the daily operation of the Spa while delivering exceptional service to guests. Responsibilities include, but are not limited to:

• Welcoming guests and managing the spa check-in and check-out process in a professional and friendly manner.
• Managing spa reservations, treatment schedules, and therapist agendas using Book4Time and Opera, ensuring accuracy and optimal scheduling.
• Providing personalized information about spa treatments, wellness services, facilities, and retail products.
• Promoting treatments, memberships, packages, and products to maximize guest satisfaction and revenue opportunities.
• Handling guest payments, billing inquiries, cash balancing, and daily closing procedures.
• Managing guest requests, feedback, and service recovery situations with professionalism and efficiency.
• Coordinating closely with Spa Therapists to ensure smooth treatment room allocation and service flow throughout the day.
• Monitoring daily appointments and proactively managing scheduling adjustments when required.
• Supporting administrative tasks, including reporting, filing, inventory coordination, and operational follow-up.
• Maintaining the reception area and guest facilities to the highest standards of presentation and cleanliness.
• Ensuring all guest information and reservation records are maintained accurately and confidentially.
• Contributing to a positive team environment while consistently delivering Hyatt service standards.

This is a full-time position (40 hours per week) offered on a permanent contract, with a schedule aligned to the operational needs of the Spa.