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Front Office Agent

On-site in Las Palmas·Added 16 days ago (last checked 8 Oct)

Meliá Hotels

285 open roles

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Overview

Work mode: On-site, Las Palmas
English: Required
Education: University degree

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Nice to have

Opera

This job advert was originally written in Spanish.

Requirements

What we're looking for

Minimum of 1 year of experience in customer service.
Advanced English, both spoken and written.
University degree or professional training in Tourism, hotel management, or a similar field is valued.
Customer service skills and complaint handling.
Effective communication.
Service-oriented.

Nice to have

Knowledge of OPERA is valued.

The role

To carry out the daily operations of the department, committing to achieving excellence in guest satisfaction. To work together with the team to meet and exceed guest service expectations.

What you'll do

To efficiently handle all administrative reception tasks, ensuring accuracy in guest accounts and correct billing/charging of guest credit cards, following local regulations regarding billing limits.
Handle all customer complaints professionally, personally, and empathetically.
Support the revenue team's established pricing strategy. Maximize hotel sales and revenue through Upselling/Cross-selling promotions.
Ensure that clients receive a quick and efficient check-in and check-out. If applicable, be knowledgeable about the digital check-in process to serve the guest accordingly.
To handle guest incidents, communicating the actions taken to the person in charge. To escalate the incident to the person in charge if a solution cannot be provided.

About Meliá Hotels

Meliá Hotels International is a Spanish hotel company and one of the world's largest resort hotel chains. Founded in Palma de Mallorca in 1956, the company operates over 350 hotels across more than 40 countries, spanning brands such as Gran Meliá, Meliá, ME by Meliá, Innside by Meliá, and Paradisus. The company is a global leader in the hospitality industry, with a strong focus on leisure and business travel, and is known for its Mediterranean heritage and premium service standards.

Meliá has a very significant presence in Spain, its home market, with a wide network of hotels across the Balearic Islands, the Canary Islands, and the mainland. The company is a major employer in Spain, offering a wide range of roles in hotel operations, food and beverage, and management. For international professionals, Meliá offers opportunities to work in a dynamic, multicultural environment within a leading global hospitality brand, with roles often requiring Spanish language skills and a passion for customer service.

Industry: Hotels
Founded: 1956
Employees: 40,000–50,000
Headquarters: Palma de Mallorca, Spain
In Spain: Palma de Mallorca, Madrid, Barcelona and 17 more
Website: melia.com

Good to know if you are moving

Meliá is a Spanish company, so working there offers a direct path to living and working in Spain, particularly in popular tourist destinations like the Balearic and Canary Islands.
The company operates a large number of hotels in Spain, providing many job opportunities in various departments such as food & beverage, housekeeping, and front office.
As a global hotel chain, Meliá has a multicultural workforce, and English is often used in international tourist destinations, making it accessible for non-Spanish speakers.
The company offers internal mobility and career development opportunities within its extensive portfolio of hotels in Spain and worldwide.
Many roles, especially in food & beverage and housekeeping, may require Spanish language skills to interact with local staff and guests.

In their own words

About the company & team

"The world is yours with Meliá"

Continuing at Meliá is an opportunity to learn, grow, and keep building your career within a global team. Here you can take on new challenges and access experiences in different destinations, while remaining part of our family.

Are you ready to take the next step in your career with us?

Additional information

At Meliá Hotels International we are committed to equal opportunities between women and men in the workplace, with the support of management and the principles contained in our Human Resources policies. We also care about spreading a corporate culture committed to effective equality throughout the entire workforce, and raising awareness of the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any type of discrimination, especially that related to disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees is fundamental to our success as a global company.

Furthermore, we are committed to the sustainable growth of our sector through a great, socially responsible human team. In this regard, our motto is "Towards a sustainable future, from a responsible present" Thanks to all our collaborators we make this possible.

To protect you and avoid fraud in the selection processes, we invite you to consult our recommendations on the page "Protect your application".

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