Bellhop

• Previous experience of at least 1 year in a similar position, preferably in 4- or 5-star hotels.
• Experience in customer service and high-quality service environments.
• Excellent customer orientation and a service vocation.
• Communication and interpersonal skills.
• Ability to work as part of a team.
• Proactive, discreet, and professional attitude.
• Good presentation and organizational skills.
• Basic knowledge of English; other languages are valued.
• Valid type B driver's license.
• Availability to work rotating shifts, weekends, and holidays.
• Ability to perform tasks involving mobility and luggage handling.
• Native Spanish and advanced English.
• Guest orientation.
• Excellence in service.
• Teamwork.
• Attention to detail.
• Adaptability and flexibility.
• Responsibility and trustworthiness.
• Proactivity and incident resolution.

• Training in Tourism, Hospitality, or Customer Service is valued.

• Compulsory Secondary Education or equivalent.

• My MeliáRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.
• Joining a luxury hotel of the Meliá Collection brand.
• Professional development within Meliá Hotels International.
• Continuous training and growth opportunities.
• Dynamic, cultural work environment focused on service excellence.

"The world is yours with Meliá"

Discover an endless path at Meliá, where opportunities for growth and development are infinite. Immerse yourself in a journey that will take you to work in various countries and become part of our extensive global family.

At the Casa de las Artes Meliá Collection hotel, we are looking for a bellhop capable of guaranteeing an exceptional welcome and farewell experience for guests, offering personalized, elegant service in accordance with the luxury standards of Meliá Collection.

• Receive, greet, and assist guests upon their arrival and departure from the hotel.
• Handle, transport, and safeguard guests' luggage with the utmost care and professionalism.
• Accompany guests to their rooms, explaining the hotel's facilities and services.
• Manage transport requests, taxis, and mobility services.
• Perform valet parking services when necessary.
• Drive guest and hotel vehicles safely and responsibly.
• Keep the access areas, lobby, and luggage storage room tidy and organized.
• Manage the temporary storage and control of luggage.
• Provide tourist information and recommendations about Madrid, cultural events, and nearby points of interest.
• Collaborate with Reception, Guest Experience, and other departments to address special guest needs.
• Ensure compliance with the quality, safety, and service standards of Meliá Hotels International.
• Identify opportunities to exceed guest expectations and resolve issues proactively.