Middleware Service and Platforms Manager

We are looking for a Middleware Service Manager with a solid track record of at least 6 years to join our team at Metrica España. The ideal candidate will lead the comprehensive management, governance, and strategic evolution of our corporate middleware platforms, as well as development support and collaboration tools. This role is crucial to ensuring the efficiency, reliability, and continuous advancement of our technological infrastructure.

• Comprehensive Service Leadership: Direct the end-to-end middleware service, ensuring compliance with Service Level Agreements (SLAs), Key Performance Indicators (KPIs), operational availability, and the commitments made to user areas.
• Team and Vendor Coordination: Lead and coordinate internal teams and vendors, establishing clear priorities, defining responsibilities, ensuring the delivery of work plans, and promoting continuous improvement plans.
• Demand and Project Management: Supervise and manage the demand for new functionalities, improvements, and projects related to middleware platforms. Ensure the correct planning, execution, and monitoring of said projects.
• Platform Governance and Evolution: Define and maintain governance policies, standards, and best practices for middleware platforms. Drive their technological evolution, identifying new opportunities and solutions that bring value to the business.
• Cost and Budget Management: Develop and manage the middleware area budget, optimizing operating and investment costs, and ensuring the return on investment (ROI) of initiatives.
• Risk Management and Service Continuity: Identify, evaluate, and mitigate operational risks associated with middleware platforms. Ensure the definition and implementation of business continuity and disaster recovery plans.
• Interdepartmental Collaboration: Foster fluid and effective collaboration with other areas of the organization such as Business, Architecture, Infrastructure, and Development, ensuring alignment and mutual support.
• Executive Reporting: Prepare and present periodic reports to management regarding service status, platform performance, project progress, and key metrics.

• Experience: Minimum of 6 years of experience in managing technological services and platforms in middleware environments.
• Technical Knowledge: Solid technical foundation in technologies such as Apache HTTP Server, Tomcat, and understanding of DevOps tools. Knowledge of software architectures and integration patterns.
• Leadership Skills: Demonstrated capacity for cross-functional leadership, motivating teams and directing complex initiatives.
• Stakeholder Management: Experience in stakeholder management at different levels of the organization, building relationships of trust and ensuring the alignment of expectations.
• Negotiation and Vendor Management: Demonstrated skill in vendor negotiation, contract management, and evaluation of external services.
• Communication: Excellent executive communication skills, both verbal and written, to present technical and strategic information in a clear and concise manner.
• Prioritization and Problem Solving: High capacity for prioritization and resolution of complex problems, balancing service quality, cost, and operational risk.
• Strategic Vision: Capacity to think strategically and align technological solutions with business objectives.
• Languages: [Specify if any additional language is required, e.g., English]