Head of Center and Service Evaluation

At BATEA, we are starting a selection process to hire a person as Head of Evaluation of Centers and Services at AGENTZIA.

Design, coordinate and guarantee the technical quality of the evaluation system for social care centres and services of the Historical Territory of Gipuzkoa (THG); coordinate the operation of the network of external evaluators; and design and monitor quality improvement plans, promoting a culture of evaluation within the THG.

• Reference framework, standards and instruments for evaluating the quality of primary and secondary care centres and services.

• Planning and execution of the evaluation programme and monitoring of coverage of the evaluation universe.

• Network of external evaluators: selection, accreditation, training, coordination and quality assurance of their evaluations.

• Analysis and feedback of results, and follow-up of the improvement plans arising from the evaluation.

• Coordination with the area for the evaluation of policies, plans and programmes, and with the Directorate.

• Design and updating of the quality evaluation reference framework (principles, dimensions, and universal and specific standards by type of center and service), in collaboration with the Provincial Council, the city councils, and the persons responsible and professionals of the centers and services, and with the participation of users and caregivers.

• Design of evaluation instruments and protocols (self-assessment, external evaluation, observation, interviews, etc.), as well as of the manuals and application guides.

• Annual and multi-year planning of the evaluations of centres and services: prioritization and selection criteria, calendar, and monitoring of the coverage targets agreed with the consortium administrations.

• Definition of the profile, requirements, and selection and accreditation procedure for external evaluators, and management of the evaluator register or pool.

• Collaboration in the design and delivery of initial and ongoing training for the evaluator network, including periodic calibration sessions to standardize assessment criteria.

• Assignment, coordination, and technical supervision of evaluation assignments; review and validation of the reports issued by the network.

• Quality assurance of the evaluation process: control of inter-rater reliability among evaluators, sample reviews, management of discrepancies and of appeals from the evaluated centres.

• Guarantee of the independence and impartiality of the evaluation: network code of ethics, prevention and management of conflicts of interest, and confidentiality of information.

• Exploitation and analysis of results and preparation of individual centre and service reports and of aggregated sectoral and territorial reports.

• Feedback of results to the centres and services, and support in the preparation and monitoring of their improvement plans.

BATEAk hautaketa-prozesu bat abiarazi du, AGENTZIAn Zentroen eta Zerbitzuen Ebaluazioaren Arduradun lanpostua betetzeko.

Designing and coordinating the system to evaluate social service centers and services in the Historical Territory of Gipuzkoa (GLH) and ensuring its technical quality; coordinating the activities of the external evaluator network; and designing and monitoring improvement plans to promote a culture of evaluation in the GLH.

• Reference framework, standards, and tools for evaluating the quality of first and second-level care centers and services.

• Planning and implementing the evaluation program, and monitoring the coverage of all centers and services to be evaluated.

• External evaluator network: selection, verification, training, coordination, and ensuring the quality of the evaluations they perform.

• Analyzing and reporting results, and monitoring improvement plans derived from evaluations.

• Coordinating with the evaluation area of policies, plans, and programs, and with the Management.

• Design and updating of the quality evaluation reference framework (principles, dimensions, and universal and specific standards for all types of centers and services), in collaboration with the Provincial Council, the city councils, and the persons responsible and professionals of the centers and services, and with the participation of users and caregivers.

• Designing evaluation tools and protocols (self-evaluation, external evaluation, observation, interviews, etc.), as well as manuals and guides for their application.

• Planning annual and multi-year evaluations of centers and services: criteria for setting priorities and selection, the calendar, and monitoring coverage targets agreed upon with partner administrations.

• Defining the profile, requirements, and selection and verification procedures for external evaluators, and managing the evaluator registry or job pool.

• Assisting in the design and provision of initial and continuous training for the evaluator network, including periodic calibration sessions to standardize assessment criteria.

• Assigning, coordinating, and technically supervising evaluation work; reviewing and validating reports produced by the network evaluators.

• Ensuring the quality of the evaluation process: controlling reliability among evaluators, conducting periodic reviews, managing disagreements, and processing allegations submitted by the evaluated centers.

• Ensuring the independence and impartiality of the evaluation: the network's code of ethics, preventing and managing conflicts of interest, and maintaining information confidentiality.

• Exploiting and analyzing results, and producing reports on each individual center and service as well as aggregated sectoral and territorial reports.

• Communicating results to centers and services, and assisting in the preparation and monitoring of their improvement plans.

• University degree in Social Work, Social Education, Psychology, Sociology, Political Science, Law, Economics, Business Administration and Management, Industrial Organization Engineering, or any equivalent degree related to the management, organization, evaluation, and improvement of services.

• Having a master's or postgraduate degree in evaluation, quality management, social intervention, and/or management and direction of social services will be valued.

• Euskara: 3. hizkuntza-eskakizuna edo goragokoa.

• Ingelesa: maila aurreratua.

• At least 8 years of work experience in the field of social services. Of these, at least 5 years of experience must be in quality management, auditing, accreditation, or external evaluation of centers and services and/or in the management or coordination of teams and in the design and delivery of training programs.

• Ezagutza tekniko eta metodologikoak.

• Ability to plan and organize.

• Ability to coordinate teams and networks.

• Ability to teach and transfer knowledge.

• Objektibotasuna, inpartzialtasuna eta independentzia.

• Sharpness.

• Ability to communicate and work with people.

• Solid professional ethics.

• Models and systems for managing and evaluating quality applied in social services and the care sector.

• Kalitatearen dimentsioak: bizi-kalitatearen eredua, arreta pertsonalizatua, erabiltzaileen eta zaintzaileen parte-hartzea, autonomia, ongizatea, segurtasuna eta artatutako pertsonen eskubideak.

• Quantitative and qualitative evaluation methodologies: instrument design, scales to measure quality of life and user experience, observation, sampling, and data analysis.

• Designing and managing field evaluation systems.

• The portfolio of primary and secondary level social care services, and the regulations to be applied in the field of social services, licenses, centers, and service guarantees.

• Tasks and procedures for inspecting, authorizing, and controlling social service centers and services.

• Techniques to facilitate and dynamize work within adult training and professional networks.