Infrastructure Service Delivery Manager

• Opportunity to join a leading company in the technology sector.
• Continuous professional development and training.
• Participation in challenging and innovative projects.
• A dynamic and collaborative work environment.
• Competitive salary package commensurate with experience.

If you meet the requirements and are looking for a challenging role where you can apply your experience in technological infrastructure management, governance, and service optimization, we invite you to join our team at Metrica España!

• Minimum Experience: At least 5 years of experience in IT service management roles, Service Delivery Management (SDM), or similar.
• Technical Training: Solid technical training in systems, networks, databases, or similar areas, with a clear evolution towards management and governance.
• Sector Knowledge: Experience or knowledge of the banking sector and its particularities.
• Management Experience: Demonstrated experience in third-party (vendor) management and in managing internal client relationships.
• Process Knowledge: Deep knowledge and experience in the application of frameworks such as ITIL and in process optimization.
• Cloud Knowledge: Experience or solid knowledge of cloud environments (IaaS, PaaS, SaaS).
• Reporting Skills: Ability to define, generate, and analyze technical and management reports.
• Soft Skills: Excellent soft skills in communication, negotiation, leadership, conflict resolution, and customer orientation. Ability to present complex information in a clear and concise manner.

We are looking for an Infrastructure SDM (Service Delivery Manager) with a solid track record and experience in IT service management, preferably in the banking sector. The ideal candidate will possess a technical profile that has evolved towards management and governance. This role is fundamental to ensuring operational excellence, process optimization, and effective vendor management and internal client relationship management.

• Governance and Service Management:
• Define, implement, and supervise policies and procedures for the management of technological infrastructure and reporting services.
• Ensure the alignment of IT services with strategic business objectives.
• Promote and maintain best practices in IT service management, including ITIL.
• Third-Party and Vendor Management:
• Manage relationships with infrastructure and technology service providers.
• Internal Client Relationship:
• Act as the primary point of contact for business areas regarding technological infrastructure and reporting services.
• Understand business needs and translate them into technical and service requirements.
• Technological Infrastructure Management:
• Supervise the operation, maintenance, and evolution of corporate technological infrastructure, including on-premise and cloud solutions.
• Identify opportunities for infrastructure improvement and optimization to guarantee scalability, availability, and security.
• Processes and Methodologies:
• Lead the continuous improvement of IT operational processes, applying frameworks such as ITIL.
• Establish metrics and KPIs to measure service and infrastructure performance.
• Reporting and Analysis:
• Supervise the generation and analysis of performance, availability, and quality reports for infrastructure and reporting services.
• Leadership and Collaboration:
• Foster a collaborative and high-performance work environment within the team.
• Develop and mentor staff under your charge.