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ITSM Tooling Engineer (BMC Helix)

Remote from Spain·Added 14 days ago (last checked 12 Oct)

EPAM

73 open roles

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Overview

Work mode: Remote from Spain
English: Required
Experience: 3+ years
Benefits: Private health insurance

Visa options

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Skills

Nice to have

ITIL

Requirements

What we're looking for

3+ years of experience supporting BMC Helix ITSM/Digital Workplace, including configuration, customization and integration
Strong understanding of ITSM processes and hands-on experience creating automations and workflows
Familiarity with BMC development life cycles for ITSM-related functions
Hands-on experience with integrations involving Azure or other cloud technologies
Excellent analytical and problem-solving skills with ability to work independently and drive results
Strong communication and stakeholder engagement skills in English
Proficiency in MS Office tools (Visio, Excel, PowerPoint)
Ability to collaborate effectively with cross-functional ICT teams and business stakeholders

Nice to have

Certifications in BMC Helix and/or ITIL
Experience in onboarding and managing teams in large enterprise environments
General understanding of the insurance or financial services sectors
Degree in Computer Science, Engineering or related discipline

Pay & benefits

What you'll get

Private health insurance
EPAM Employees Stock Purchase Plan
100% paid sick leave
Referral Program
Professional certification
Language courses

The role

We're looking for an ITSM Tooling Engineer (BMC Helix) to join our team. In this role, you will design, configure and enhance BMC Helix ITSM/Digital Workplace solutions, ensuring seamless integration with existing IT processes and tools. You will be responsible for implementing workflows, improving automation, and integrating third-party systems such as Azure DevOps, while contributing to the strategic evolution of the ITSM ecosystem.

This is a key opportunity to work on a mission-critical platform, contributing to digital transformation initiatives and innovations such as AI-enabled capabilities, intelligent chat, and smarter documentation workflows.

What you'll do

Configure, customize and enhance BMC Helix ITSM/Digital Workplace functionalities
Support design and implementation of new BMC features and services
Gather requirements from ICT functional teams and document technical designs
Create workflows to automate ITSM processes and simplify business operations
Integrate BMC Helix with third-party platforms such as Azure DevOps
Onboard and manage users, permissions and teams within the platform
Provide technical support and ensure platform stability during changes and after delivery
Assist in introducing AI-driven enhancements for language, chat and documentation suggestions
Contribute to testing, quality assurance and continuous improvement initiatives
Collaborate with cross-functional teams to ensure alignment with governance and security standards

Hiring process

3 steps3 interviews

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Conversation with Talent Acquisition
With a Talent Acquisition Specialist
An introductory conversation with a Talent Acquisition Specialist.
Technical interview
Video call
An online technical interview.
Interview with the hiring manager
With a hiring manager
A general interview with the hiring manager.
Offer

The block is a template on EPAM location pages; the Spain page itself does not show it.

About EPAM

EPAM Systems is a global leader in digital platform engineering and software development services, headquartered in Newtown, Pennsylvania, USA. The company partners with a wide range of industries, including finance, healthcare, retail, and technology, to deliver innovative solutions in cloud, data, artificial intelligence, and enterprise platforms. With over 60,000 employees worldwide, EPAM is recognized as one of the largest IT services companies in the world, consistently ranked among the top providers in the industry.

In Spain, EPAM has established a significant presence with offices in Madrid and Barcelona, serving as key hubs for its European operations. The company is known for its collaborative and innovative work culture, offering opportunities for international professionals to work on cutting-edge projects with global teams. EPAM's Spain offices are particularly active in areas like SAP, cloud engineering, data engineering, and capital markets, making it an attractive destination for skilled IT professionals looking to relocate to Spain.

Industry: IT Services
Founded: 1993
Employees: 50,000–100,000
Headquarters: Newtown, USA
In Spain: Madrid, Barcelona
Website: epam.com

Good to know if you are moving

EPAM has offices in Madrid and Barcelona, offering opportunities for international professionals to work in Spain.
The company provides relocation support for international hires, including visa assistance and onboarding programs.
EPAM is known for its strong focus on professional development, with access to extensive training and certification programs.
The Spain offices work on global projects, giving employees exposure to diverse industries and technologies.
EPAM offers a flexible work environment, including remote and hybrid work options, which can ease the relocation process.

All open roles at EPAM