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92,000+ live jobsHospitality Customer Service
On-site in Tarragona·Full-time·Added today (last checked 28 Oct)
112 open roles
Our summary
- Hours
- Includes weekends
- Work mode
- On-site, Tarragona
- Contract
- Permanent, full-time hours
- Experience
- 2+ years
- Education
- Vocational training (FP Grado Medio)
Visa options
The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Skills
This job advert was originally written in Spanish.
Requirements
What we're looking for
- Intermediate or higher Vocational Training is required.
- Previous experience in customer service of at least 2 years.
- Knowledge of office/digital tools.
Nice to have
- We value communication skills, customer orientation, and results orientation.
Pay & benefits
What you'll get
🌍 Be part of an international company, a leader in wholesale distribution that continuously strives to contribute to the culture and social life of the more than 30 countries where we are present.
🙌 Benefits that include discounts at Makro, an app for 24-hour health inquiries, a gift basket, a day off at Christmas, and much more
🚀 The opportunity for you to have continuous development, through various top-level training resources such as our MPower platform, our exclusive Sales Academy, the Gofluent language program, or our Goodhabitz catalog with a multitude of masterclasses.
🥂 Just as special moments are celebrated in bars and restaurants, at #equipomakro we also celebrate special days throughout the year.
📋 This position will have a permanent contract on a full-time basis.
The role
We are looking for a Hospitality Customer Service professional to join our team at Makro Tarragona. Below, we tell you all the details of the role.
Your mission; you will sell and increase profitability and loyalty, providing suitable solutions to the customer and guaranteeing excellent service at the center.
Your main duties:
- You will increase the average purchase and frequency of customers through the implementation of the commercial strategy.
- You will register new customers at the center and, if necessary, accompany the sales manager on visits to potential customers.
- You will provide personalized support to new registrations (welcome, birthdays, etc.) and offer growth actions during their second month of purchases.
- You will reactivate declining, at-risk of abandonment, or inactive customers through proactive calls.
- You will interact proactively with the Section Sales Managers to seek common objectives and you will identify FSD customers for subsequent visits.
How you'll work
Please note that this is a full-time position from Monday to Saturday, in addition to Sundays and holidays when open, with the following schedule: from 9h to 17h with one hour for lunch, and Saturdays from 9h to 14h
At an organizational level
- You will report to the Commercial Manager.
- You will not have a team under your supervision.
We are ONE METRO
If everything you have read matches your professional expectations, wait because there is more. At Makro, you will find an authentic, inspiring team passionate about the hospitality sector (of course 😉) and in which you can create and leave your mark 💙. A team that we call ‘ONE METRO’, with whom we have fun, celebrate, advance, and win together. Only in this way will we be able to make a difference and reach the top.
At Makro, we are committed to Equal Opportunities between women and men and we commit to ensuring it in the selection processes we carry out.
About METRO/MAKRO
METRO/MAKRO is a global wholesale and food service company, operating cash-and-carry stores and digital solutions for the HoReCa (hotel, restaurant, catering) sector. Headquartered in Düsseldorf, Germany, METRO is one of the world's largest wholesale distributors, with operations in over 30 countries and a strong focus on food and non-food products for professional customers. In Spain, the company operates under the MAKRO brand, with a network of stores and logistics platforms serving hospitality and retail clients nationwide.
MAKRO has a significant presence in Spain, with stores and distribution centers in cities such as Madrid, Barcelona, Málaga, Bilbao, Seville, and others. The company offers a range of roles from commercial and sales positions to logistics and operational management, often requiring direct customer interaction. For international professionals, MAKRO provides opportunities in a stable, multinational environment, with a focus on commercial skills and customer service. The work culture emphasizes operational excellence and digital transformation, making it a relevant employer for those seeking roles in wholesale, retail, and supply chain.
- Founded
- 1964
- Employees
- 50,000–100,000
- Headquarters
- Düsseldorf, Germany
- In Spain
- Madrid, Barcelona, Málaga and 21 more
Good to know if you are moving
- METRO/MAKRO operates in over 30 countries, offering international career mobility and a global network.
- The company is a leading supplier to the hospitality industry, providing stable demand for commercial and logistics roles.
- Spain is a key market for MAKRO, with numerous stores and distribution centers, creating a wide range of job opportunities.
- Roles often require Spanish language skills, but the company values international experience and offers training programs.
- The company has a strong focus on digital transformation, with opportunities in e-commerce and digital solutions.
In their own words
About the company & team
Hola, Hallo, Hello! Do you want to be part of the team that is transforming hospitality?
If your answer is yes, keep reading because you are in the right place. You have surely heard about us or even know someone who works at Makro; of course, we are more than 3,500 collaborators throughout Spain, but we want you to get to know us better. Makro is a subsidiary of the German METRO Group, whose objective is to take distribution within the HoReCa sector to its maximum level, taking advantage of the benefits offered by digitalization and delivery service, while always maintaining the focus on the customer and the success of their business.
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