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89,000+ live jobsCustomer Service Supervisor (Checkouts)
On-site in Palma·Full-time·Added today (last checked 11 Nov)
130 open roles
Our summary
- Hours
- Rotating shifts · Includes weekends
- Work mode
- On-site, Palma
- Contract
- Permanent, full-time hours
- Spanish
- Expected (ad in Spanish)
- Experience
- 2+ years
- Education
- Upper secondary (Bachillerato)
- Benefits
- Flexible pay plan
Visa options
The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.
Skills
This job advert was originally written in Spanish.
Requirements
What we're looking for
- Education in Bachillerato, Vocational Training, or equivalent.
- At least 2 years of experience in customer service and team management, preferably in the retail sector.
- Office automation skills at a user level and knowledge of checkout operations.
Nice to have
- Leadership, organization, attention to detail, and problem-solving skills, as well as a proactive attitude, dynamism, and the ability to work under pressure, will be valued.
Pay & benefits
What you'll get
🌍Be part of an international company, leader in wholesale distribution and that seeks to continuously contribute to the culture and social life of the more than 30 countries in which we are present.
🙌Benefits include discounts at Makro, a 24-hour health app, a basket and a day off at Christmas, the possibility of opting for our flexible compensation plan, and much more.
🚀The opportunity to have continuous development, through various top-level training resources such as our MPower platform, the Gofluent language program or our Goodhabitz catalog with numerous masterclasses.
🥂As in bars and restaurants special moments are celebrated, in #makroteam we also celebrate special days throughout the year.
📋 This position offers a permanent contract on a full-time basis.
The role
We are looking for a Customer Service Supervisor (Checkouts) - Rotating morning and afternoon shifts to join our Makro team in Palma. Below, we will tell you all the details of the role:
Your mission; you will guarantee efficient and high-quality customer service at the checkouts and you will lead the team to ensure correct billing and management of incidents.
Your main functions:
- You will supervise the checkout activity and customer reception.
- You will manage resources to ensure smooth and efficient service.
- You will resolve incidents and guarantee correct billing.
- You will train the team in customer service procedures and checkout management.
- You will collaborate with other departments to improve the customer experience.
How you'll work
Please note that you will work rotating morning and afternoon shifts from Monday to Saturday, as well as Sundays and holidays, from 6:30 to 13:30 or 15:00 to 22:00 h.
At an organizational level
- You will report to the Customer Service Manager of your center.
- You will have 15 people under your charge.
About METRO/MAKRO
METRO/MAKRO is a global wholesale and food service company, operating cash-and-carry stores and digital solutions for the HoReCa (hotel, restaurant, catering) sector. Headquartered in Düsseldorf, Germany, METRO is one of the world's largest wholesale distributors, with operations in over 30 countries and a strong focus on food and non-food products for professional customers. In Spain, the company operates under the MAKRO brand, with a network of stores and logistics platforms serving hospitality and retail clients nationwide.
MAKRO has a significant presence in Spain, with stores and distribution centers in cities such as Madrid, Barcelona, Málaga, Bilbao, Seville, and others. The company offers a range of roles from commercial and sales positions to logistics and operational management, often requiring direct customer interaction. For international professionals, MAKRO provides opportunities in a stable, multinational environment, with a focus on commercial skills and customer service. The work culture emphasizes operational excellence and digital transformation, making it a relevant employer for those seeking roles in wholesale, retail, and supply chain.
- Founded
- 1964
- Employees
- 50,000–100,000
- Headquarters
- Düsseldorf, Germany
- In Spain
- Madrid, Barcelona, Málaga and 21 more
Good to know if you are moving
- METRO/MAKRO operates in over 30 countries, offering international career mobility and a global network.
- The company is a leading supplier to the hospitality industry, providing stable demand for commercial and logistics roles.
- Spain is a key market for MAKRO, with numerous stores and distribution centers, creating a wide range of job opportunities.
- Roles often require Spanish language skills, but the company values international experience and offers training programs.
- The company has a strong focus on digital transformation, with opportunities in e-commerce and digital solutions.
In their own words
About the company & team
Hello, Hallo, Hello! Do you want to be part of the team that is transforming the hospitality industry?
If your answer is yes, keep reading because you're in the right place. You've probably heard of us or even know someone who works at Makro. We have more than 3,500 employees across Spain, but we want you to get to know us better. Makro is a subsidiary of the German METRO Group, whose goal is to take distribution within the HoReCa sector to the highest level, leveraging the advantages of digitalization, delivery service, and always focusing on the customer and the success of their business.
Additional information
If everything you have read matches your professional expectations, wait because there is more. At Makro, you will find an authentic, inspiring team passionate about the hospitality sector (of course 😉) and in which you can create and leave your mark 💙. A team that we call ‘ONE METRO’, with whom we have fun, celebrate, advance, and win together. Only in this way will we be able to make a difference and reach the top.
At Makro, we are committed to Equal Opportunities between women and men and we commit to ensuring it in the selection processes we carry out.
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