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89,000+ live jobsCustomer Service Supervisor (Checkouts)
On-site in POL. SON FUSTER, C +1·Full-time·Added today (last checked 11 Nov)
Our summary
- Hours
- Rotating shifts · Includes weekends
- Work mode
- On-site, POL. SON FUSTER, C / GUADIANA, PALMA DE MALLORCA
- Contract
- Permanent, full-time hours
- Spanish
- Expected (ad in Spanish)
- Experience
- 2+ years
- Education
- Upper secondary (Bachillerato)
- Benefits
- Flexible pay plan
Visa options
The ad rules out sponsorship
The advert says visa sponsorship isn’t available for this role.
Skills
This job advert was originally written in Spanish.
Requirements
What we're looking for
- Education in Bachillerato, Vocational Training, or equivalent.
- At least 2 years of experience in customer service and team management, preferably in the retail sector.
- Office automation skills at a user level and knowledge of checkout operations.
Nice to have
- Leadership, organization, attention to detail, and problem-solving skills, as well as a proactive attitude, dynamism, and the ability to work under pressure, will be valued.
Pay & benefits
What you'll get
🌍Be part of an international company, leader in wholesale distribution and that seeks to continuously contribute to the culture and social life of the more than 30 countries in which we are present.
🙌Benefits include discounts at Makro, a 24-hour health app, a basket and a day off at Christmas, the possibility of opting for our flexible compensation plan, and much more.
🚀The opportunity to have continuous development, through various top-level training resources such as our MPower platform, the Gofluent language program or our Goodhabitz catalog with numerous masterclasses.
🥂As in bars and restaurants special moments are celebrated, in #makroteam we also celebrate special days throughout the year.
📋 This position offers a permanent contract on a full-time basis.
The role
Job description
We are looking for a Customer Service Supervisor (Checkouts) - Rotating morning and afternoon shifts to join our Makro Palma team. Below, we tell you all the details of the role:
Your mission; you will guarantee efficient and high-quality customer service at the checkouts and you will lead the team to ensure correct billing and management of incidents.
What you'll do
Your main responsibilities:
- You will supervise the checkout activity and customer reception.
- You will manage resources to ensure smooth and efficient service.
- You will resolve incidents and guarantee correct billing.
- You will train the team in customer service procedures and checkout management.
- You will collaborate with other departments to improve the customer experience.
How you'll work
Please note that you will work rotating morning and afternoon shifts from Monday to Saturday, as well as Sundays and holidays from 6:30 to 13:30 or 15:00 to 22:00 h.
At an organizational level
- You will report to the Customer Service Manager of your center.
- You will have 15 people under your charge.
About Makro
Makro is a global wholesale and cash-and-carry retailer, operating a network of large-format stores that serve professional and business customers. Part of the German Metro Group, Makro is a major player in the international wholesale trade, with a significant presence across Europe, Asia, and the Americas.
In Spain, Makro operates a network of stores under the Makro brand, with a commercial and operational hub that supports its Spanish retail activities. The company is known for its multicultural work environment and offers opportunities for international professionals, particularly in commercial and sales management roles, with a focus on customer service and operational excellence.
- Industry
- Wholesale Retail
- Founded
- 1968
- Employees
- 100,000+
- Headquarters
- Düsseldorf, Germany
- In Spain
- Madrid, Barcelona, Seville and 2 more
Good to know if you are moving
- Makro is part of the Metro Group, a global retail giant, offering international career opportunities and a structured corporate environment.
- The company operates in multiple countries, making it a multicultural workplace with diverse teams and international colleagues.
- Roles in Spain are primarily in commercial and sales management, offering a path into retail operations within a large multinational.
- The company provides training and development programs, which can be valuable for professionals looking to grow within a global organization.
- Working for Makro in Spain offers the chance to gain experience in the Spanish retail market, which is a key entry point for the European market.
In their own words
About the company & team
Company description
Hello, Hallo, Hello! Do you want to be part of the team that is transforming the hospitality industry?
If your answer is yes, keep reading because you're in the right place. You've probably heard of us or even know someone who works at Makro. We have more than 3,500 employees across Spain, but we want you to get to know us better. Makro is a subsidiary of the German METRO Group, whose goal is to take distribution within the HoReCa sector to the highest level, leveraging the advantages of digitalization, delivery service, and always focusing on the customer and the success of their business.
Additional information
If everything you have read matches your professional expectations, wait, because there is more. At Makro, you will find an authentic, inspiring team passionate about the hospitality sector (of course 😉), where you can create and leave your mark 💙. A team we call 'ONE METRO', with whom we have fun, celebrate, and grow together. Only this way will we make a difference and reach the top.
At Makro, we are committed to Equal Opportunities between women and men and we commit to ensuring it in the selection processes we carry out.
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